IT Policies Manual FY 2024-2025

Docusign Envelope ID: CE02E790-7159-459B-9F50-C807BADBC958

• Email to Mobile Device Manager notifying of the equipment receipt and hand off to the Mobile Device Manager within 24 hours.

Deployment:

• Mobile Device Manager configures and deploys iPad. • The Mobile Device Manager sets up email on the device. • For replacement iPads, the old iPad will be backed up to the cloud and the new iPad will be configured from the cloud backup. Then email will be set up on the device.

IT Management and Support:

Application Purchases: •

Place a Service Desk Request for post installation business related Apps (Telecommunications Manager for the actual purchase) • Charge back purchases to departments

The Mobile Device Manager will be the primary support person but the Service Desk will assist with support as needed.

• Required password with 5-minute auto-lock • iPad Policy will forbid “Jail Breaks” • Mobile Device Technician will support Email • Mobile Device Technician will support network connectivity • Wireless network will support authenticated permissions for internet access

IT Support and Network fees: •

Please refer to the IT Department’s Service Catalog for current fees as they are adjusted periodically.

Personal iPad Device Support : •

Provide exchange setup information via instructions only. • Provide public Wi-Fi information

Note: The department will be charged the iPad's current value if returned password locked or PIN locked.

ENFORCMENT AND COMPLIANCE

Enforcement and Compliance of this policy will be the responsibility of the City of Greensboro’s IT Department, Telecommunications/VOIP division.

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