IT Policies Manual FY 2024-2025

Docusign Envelope ID: CE02E790-7159-459B-9F50-C807BADBC958

• The CAB will convene each week to review, approve, or reject pending CRs.

• The PM (or designee) will administer the CAB meeting by presenting all pending CRs and re-visit any approved CRs that have encountered issues for group awareness and subsequent re-direction of the activity.

• The CAB should consist of each division lead or designee when unable to attend. Currently our composition is:

Chief Information Officer (CIO)

A.

Deputy-CIOs

B.

Applications Services Manager GIS and Special Projects Manager

C.

D.

ERP Manager

E.

Public Safety Manager Telecomm/VOIP Manager Network Services Manager

F.

G.

H.

Security and Compliance Manager

I.

Project Manager GM911 Manager

J.

K.

• Each division lead or designee should analyze each CR for potential impacts to their area of responsibility prior to the CAB meeting and be able to discuss any mitigation activity that might need to take place before approving/rejecting the CR.

• The IT department will err on the side of caution by delaying CRs that have not been fully vetted or the risk of implementation is too great.

• The CIO has final determination authority to approve or reject pending CRs.

• The Network Services Manager will ensure the lead systems architect is aware of all changes entered into the CM system.

• The PM will ensure the CRs are queued effectively as not to render significant delays to work efforts that could be accomplished before the CAB has an opportunity to convene. In these instances, the PM will walk projects or initiatives through each division lead for concurrence or rejection. At times the PM may elect to place the project or initiative on hold until an overall determination can be made by the CAB. • Emergency changes may occur at any time. These are highly critical changes that must be implemented within 72 hours to react to system failure/outages or to prevent system failure/outages from occurring. In these occurrences and during normal business hours (07:30am- 5:30pm) the PM will expedite the CR via phone, email, or any other means available to communicate the issue to the CAB. The PM will keep a log of the CAB contact and their concurrences/rejections should it need to be referenced at a later time.

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