Guilford Metro 911 Annual Report 2024

Guilford Metro 9-1-1 2024 Annual Report

GREENSBORO-NC.GOV/GM911

ONE CALL. ONE CENTER. ONE SOURCE.

From the Director

• The Training Division completed 8,006 PIRT requests and Training Supervisor Mark Shepherd built six training consoles to provide a better experience for new trainees. • The GM911 Emergency Communications Division was credited with 49 life saves and processed more than 700,000 phone transactions. GM911 is progressive and responsive to the needs of our agencies and community. We stand ready to fulfill our role as the “First, First Responder.” I am very proud of the staff’s many accomplishments. Without its dedication and professionalism, GM911 would not fulfill our mission of providing high-level customer service to the community and our users.

Guilford Metro 9-1-1 (GM911) is the primary Public Safety Answering Point (PSAP) for enhanced 9-1-1 in Guilford County. The center provides 9-1-1, dispatch, and radio services for other cities, towns, and unincorporated areas in Guilford County and Emergency Medical Services (EMS) dispatch for the City of High Point. The department grew in places and employed upgraded equipment and strategies in 2024. The Operations Division staffing level increased for the first time in five years and the department as a whole remained progressive in many areas. Some of our prominent 2024 projects include: • The Technical Services Division added Guilford County Schools district to the system and completed Microsoft Security Updates to the radio system. • The Public Safety Information Technology Division installed new dispatch consoles at our backup site, started to implement new Hexagon Computer-Aided Design and Axon Records Management System software, and migrated from the NC Hosted Viper 2 (v 5.1) to the NC Hosted Viper 9 (v7) 9-1-1 phone system.

Index About GM911...............................3 Agencies Served and Interoperability....................... 4-5

Administrative Services............6

Accreditation................................7

Training.......................................8-9

Communications...................... 10

Telephone Statistics................11

Staffing. ....................................... 12

Awards and Recognition.......13

Public Safety Information Technology...........................14-15

Technical Services..............16-19

Melanie Jones Executive Director

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Department Leadership Melanie Jones Executive Director Mark Shepherd Quality Assurance Administrator Christine Moore Deputy Director of Operations Greg Nash Public Safety IT Manager Lewis Cheatham Technical Services Division Manager Tykia Johnson Administrative Fiscal Manager Executive Board Interim City Manager Chris Wilson City of Greensboro County Manager Michael Halford Guilford County 911 Council Sheriff D.H. Rogers Guilford County Police Chief John Thompson City of Greensboro Fire Chief Jim Robinson City of Greensboro Emergency Services Director James Albright Guilford County User Groups EMS Chair: Shift Commander Jeff Hutchens Guilford County Emergency Services Fire Chair: Chief Larry Moser Mt. Hope Fire Department Law Chair: Captain Jarod Corbett Guilford County Sheriff’s Office Radio Chair: Technical Services Manager Lewis Cheatham GM911 About GM911

Our Mission

The mission of GM911 is to serve the community and local government agencies with effective communications services and to facilitate communications for public safety agencies in Guilford County. To be effective, GM911 uses all available resources to support the missions of subscriber agencies. We are committed to the priorities, missions, and objectives of those we support and will partner with those departments and organizations to accomplish their goals while we adhere to the department’s core values.

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Agencies We Serve GM911 provides call intake and dispatch for medical, fire, and law enforcement agencies throughout Guilford County, and manages equipment to provide for radio communications for a wide range of organizations. Colleges & Universities

Municipal Governments City of Burlington City of Graham City of Greensboro General Government and Transit Agency City of Thomasville Guilford County Animal Control, Dive Team, Emergency Services, Facilities/General Services, General Government, Hazmat, Juvenile Detention, Parks and Recreation, Public Health/DSS, Security, and Transportation Law Enforcement Burlington Police Drug Enforcement Agency Graham Police Greensboro Police Department Guilford County Sheriff Other Carelink of Cone Health Systems Cone Health System High Point Regional Hospital Piedmont Triad Airport Authority Piedmont Triad Ambulance & Rescue NC Department of Transportation National Park Service

Guilford Technical Community College - Fire Curriculum, Fire Station 99, and Police High Point University North Carolina A&T State University University of North Carolina at Greensboro Fire Alamance Fire Department Burlington Fire Department Greensboro Fire Department Fire District 13 Incorporated Fire District 28 Incorporated Gibsonville Fire Department Graham Fire Guilford County Fire Marshal Guil-Rand Fire Department Julian Fire Department Kimesville Fire Department McLeansville Fire Department Mt. Hope Fire Department Northeast Fire Department Oak Ridge Fire Department Pinecroft Sedgefield Fire Department Pleasant Garden Fire Department Southeast Fire Department Stokesdale Fire Department Summerfield Fire Department Whitsett Fire Department Climax Fire Department Colfax Fire Department

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Agencies with Interoperability GM911 systems can communicate with the following agencies. Colleges & Universities Alamance Community College Elon University High Point University

Municipal Governments City of Thomasville Davidson County Randolph County Rockingham County Stokes County Town of Cary

Emergency Management Mecklenburg Emergency Medical Services NC Office of Emergency Medical Services Thomasville Rescue Triad Regional Advisory Committee Urban Search & Rescue Fire

Town of Gibsonville Town of Kernersville Wake County Winston-Salem/Forsyth County Law Enforcement Alcohol Law Enforcement (ALE) Alcohol, Tobacco, and Firearms (ATF) Elon Police Federal Bureau of Investigation Gibsonville Police High Point Police Department Lexington Police Department NC Department of Probation and Parole NC Department of Public Safety NC State Highway Patrol NC Criminal Investigations Division State Bureau of Investigation US Courts Probation and Parole US Marshal Middle District US Secret Service Other NC DMV License & Theft Bureau NC Forestry Service NC State Parks NC Wildlife Resources Commission Wake Forest Baptist Medical Center

Denton Fire Department Faucette Township Fire Department Hasty Fire Department Healing Springs Fire Department High Point Fire Department Horneytown Fire Department Lexington Fire Department Liberty Fire Department Midway Fire & Rescue NC Office of State Fire Marshal Randolph County

Reeds Fire Department Tyro Fire Department Wallburg Fire & Rescue Municipal Governments Alamance County

Caswell County City of Archdale City of Durham City of Fayetteville City of High Point City of Salisbury

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Administrative Services

About the Division The Administration Division creates and manages department goals and objectives. It provides day-to-day and personnel management, project oversight, and planning for all other divisions and oversees the department’s $23.9-million budget. This division also oversees the Quality Assurance and Training Section.

Quality Assurance & Training Section

About the Section

The Quality Assurance and Training Section consists of an administrator and three training specialists who collectively possess over 80 years of experience in 911 and public safety systems. This team ensures compliance with accreditation standards, coordinates training for new hires, and facilitates ongoing departmental training. Additionally, it generates 911 records for the Guilford County Department of Social Services, emergency responders, attorneys, news media, and the general public. The team also actively engages in public relations and recruitment initiatives.

2023-2024 Public Records Data

2024

8,006

2023

6,729

0

1,000 2,000 3,000 4,000 5,000 6,000 7,000 8,000

59 332

Requests by Type

SUBPOENAS

RADIO TRAFFIC

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2024 Accreditation Compliance

GM911 is proudly recognized as an Accredited Center of Excellence (ACE) in two key call taking disciplines, Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD), by the International Academies of Emergency Dispatch. The agency is required to achieve and uphold 20 points of accreditation. To support

ongoing development, emergency communications specialists receive monthly feedback. This reporting and feedback process is a vital component of our Quality Assurance/Quality Improvement Program and enhances GM911’s service to residents and partner agencies.

Accreditation

• Accredited Center of Excellence for Emergency Medical Dispatch and Emergency Fire Dispatch • APCO International Standards for Public Safety Telecommunications • Commission on Accreditation for Law Enforcement Agencies • Commission on Accreditation of Ambulance Services documentation to meet the 911 communication requirements for the following accreditations: The section is tasked with compiling and maintaining

2024 Compliance Levels

Compliance Level

Minimum Standard

EMD

EFD

EPD*

High Compliance

62% 71% 63% None

Compliant

24% 19% 23% None

Partial Compliance

6%

4%

5%

10%

Low Compliance

2%

1%

3%

10%

Non-Compliant

6%

6%

6%

7%

**GM911 is currently not ACE accredited in Emergency Police Dispatch (EPD), and as a result, is not obligated to adhere to the minimum compliance standards. Nevertheless, we are committed to achieving this objective.

ACCREDITED CENTER OF EXCELLENCE

PUBLIC (ATTORNEY/ CITIZEN/MEDIA) 2,722

1,349 1,417

5,284 20,732

REDACTED PHONE CALLS

UNREDACTED PHONE CALLS

DSS

DOCUMENTS REVIEWED/REDACTED

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Training Training Responsibilities

This section trains all new emergency communications personnel through an in-house Rookie School and provides monthly continuing education for all employees. GM911’s training curriculum aligns with the minimum training standards for public safety telecommunicators set forth by the Association of Public Safety Communications Officials (APCO) International and is certified by the APCO International’s Agency Training Program. This certification serves to validate the agency’s curriculum and guarantees that trainees receive the necessary content. Furthermore, it highlights the importance of demonstrating decision-making and psychomotor skills as specified in the standards.

Training Team Credentials

Cardiopulmonary Resuscitation (CPR) and CPR Instructor EMD, EFD, EPD certifications EMD-Q, EFD-Q, EPD-Q (Quality Assurance) Emergency Telecommunicator (ETC) and ETC-Instructor Federal Emergency Management Agency – 100, 200, 700 General Instructor – State of North Carolina Department of Justice NC Division of Criminal Information (DCI) and DCI Instructor

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2024 Training Highlights

• Conducted four rookie schools for 15 emergency communications specialists. • Maintained Accredited Center of Excellence (ACE) for EFD. GM911 is the world’s 12th Fire ACE. • Maintained Accredited Center of Excellence (ACE) for EMD. GM911 is the world’s 134th EMD ACE. • The Shepherd Training Center used repurposed consoles from the agency’s backup center to create a training environment that accurately reflects a functional dispatch center. • Implemented Priority Dispatch AI SkillLab, which uses an AI-driven call simulator to help emergency dispatchers acquire valuable experience with ProQA and enhance their active listening skills.

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Communications Division Education & Outreach

GM911 is dedicated to fostering strong community relationships and educating the public about 911, our organization, and other public safety topics. Through the Red E. Fox Program and other outreach efforts at local schools and youth centers, GM911 staff teaches the importance of 911 to local children. Department members from all divisions participate in various public relations events and gatherings throughout the year. This outreach allows community members, local businesses, and partner agencies to fortify bonds with GM911.

2024 Public Relations Events & Engagements

Feedback from Public & Partners

911 Goes to Washington Guilford Metro 9-1-1 Recruitment Events Greensboro Police Basic Introductory Course Law Enforcement Memorial Service United Way of Greater Greensboro Events Guilford Merchants Association Human Rights Group Events National Night Out City of Greensboro G-School Events City of Greensboro’s City Academy Events Press Conferences and Media Stories Guilford Metro 9-1-1 Telecommunications Banquet Girl Scout Troop Presentations City of Greensboro Risk Reduction Meetings Public Safety Community Update Meetings Hotel Association Event City Council and County Commissioner Meetings Careers on Wheels Event Glenwood Community Event GM911 Rookie Academy Graduation

Commendations

2024

2023

Citizen

5

4

Other Agencies

93

35

Internal

192

114

Total

290

153

Complaints

2024

2023

Citizen

2

3

Other Agencies

20

28

Total

22

31

Founded*

16

25

*Founded complaints were those determined to be valid upon review.

TOURS ATTENDEES 54 274

911 Communications Center Tours

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Telephone Statistics Call Volume The Emergency Communications Division processed 701,644 calls in 2024. The NC 9-1-1 Board uses RapidDeploy Eclipse Analytics for statewide reporting for the 9-1-1 industry. The Eclipse call answering reports have consistently shown GM911 as a leader in the state by answering 99.9% of 911 calls within 10 seconds. 911 Calls Received 347,745 10 Digit Calls Received 203,330 Outgoing Calls 177,454 Total Telephone Transactions 728,529

911 Calls Received 10 Digit Calls Received

339,861 197,956 163,827 701,644

Outgoing Calls

Total Telephone Transactions

163,827 OUTGOING CALLS

177,454 OUTGOING CALLS

2024 Telephone Statistics Monthly Averages ALL CALLS 2.3% decrease from 2023 28,322 WIRELESS CALLS 0.8% increase from 2023 24,342 AVERAGE CALLS 2.3% decrease from 2023 931 ABANDONED CALLS 18.8% decrease from 2023 758

-7.7%

339,861 911 CALLS RECEIVED

347,745 911 CALLS RECEIVED

911 Calls Received

197,956 10-DIGIT CALLS RECEIVED

203,330 10-DIGIT CALLS RECEIVED

-2.3%

-2.6%

2024 Call Volume Total Telephone Transactions: 701,644 - 3.7% decrease

2023 Call Volume Total Telephone Transactions: 728,529

Types of Calls Wireless 911 calls represented 85.9% of the City’s 911 call volume. The center experienced a significant decrease in abandoned calls. We received an average of 931 calls per day in 2024, a decrease of 2.3 percent.

Calls for Service

Agency

2024

2023

% of change

Guilford County EMS

91,183 88,659

2.8% increase

Guilford County Fire

16,959 17,311

2.0% decrease

Guilford County Sheriff

58,223 64,383

9.6% decrease

TEXT TELEPHONE, TEST-DRIVEN DEVELOPMENT AND TEXT-TO-911 CALLS 155*

Greensboro Fire

39,055 38,501

1.4% increase

Greensboro Police

176,667 189,011 6.5% decrease

Other Resources

15,670 13,705

12.5% increase

*No comparison to 2023 due to RapidDeploy’s Eclipse Analytics new handling of this data.

All Agencies

397,757 411,570 3.4% decrease

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Staffing 2024 Force Strength The Emergency Communications Division consisted of 75 emergency communications specialists (ECS) in 2023. The authorized ECS staffing was 89, including supervisors and a deputy director. The average vacancy per month in 2024 was nine ECS positions. Fifteen new emergency communications specialists were hired in 2024. In 2024, six ECS resigned, one retired, one transferred, and one was dismissed. The Division started 2025 with 14 vacancies. 2020 12 12.9 2021 13 14 2022 13 14 2023 7 7.9 2024 9 10.1

Resignations/Terminations/Retirements % of Turnover Exiting Staffers w

16

RETIREMENTS 9 EXPERIENCE 2

14

RESIGNATIONS/ TERMINATIONS/

12

10

EXITING STAFFERS WITH >1 YEAR OF

8

Resignations/Terminations/Re tirements % of Turnover Exiting Staffers with Greater Than 1 Year Experience

6

4

10.1 %

PERCENT OF TURNOVER

2

0

2020

2021

2022

2023

2024

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National Recognition The Association of Public Safety Communications Officials profiled GM911’s Shanice Scott in a Young Professionals Spotlight article.

Awards and Recognition

Local Honorees GM911’s annual Employee Recognition Program honored the following employees for their dedication and outstanding service.

Performance Standard Awards

Emergency Fire Dispatch (EFD) Charlena Hogue Evelyn Kabler Cindy Little Tammy Matherly Cheryl Moore Kris Riley Justin Sugalski Michael Taylor Emergency Police Dispatch (EPD) Kim Burkley Nicole Childress James Gemperline Jeff Hutchens Nathan Jackson Tammy Matherly Angela Mitchell Kim Williams

Emergency Medical Dispatch (EMD) Jeff Hutchens Life Saving Award For providing life-sustaining or saving support Erin Blair Breanna Burrell (2) Brian Cole-Lilly Bill Daniel April Dunn (2) Elaine Feeny

Telecommunicator of the Year Elaine Feeny

James Greer, Jr. Corina Hunt (4) Cassie Jobe (2) Cindy Little April Loftis Christina Miller Erin Suess (5) Allysa Thomas Jordan Watson (3)

Rookie of the Year Corina Hunt

Accredited Center of Excellence (ACE) Award For receiving ACE-level quality assurance scores

Jennifer Batson – EFD/EPD Apache Buie – EPD Lisa Bunch – EMD/EPD Kim Burkley – EFD Nicole Childress – EFD Paige Cummings – EFD/EPD Michael Hebert – EMD Randy Holdrege – EFD Cassie Jobe – EFD Heather LeQuire – EMD/EPD Cindy Little – EMD/EPD Robin Maness – EPD

Bichera Mayfield – EFD/EPD Christina Miller – EPD Cheryl Moore – EFD/EPD Bernadette Ngetich – EPD Misty Ritchie – EMD/EFD Shanice Scott – EPD Sabrina Simmons – EFD Michael Taylor – EPD Kim Williams – EFD Kellie Zimmerman – EMD/ EFD/EPD

Support Person of the Year Reed Lilly

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Public Safety Information Technology Division About the Division

The Public Safety Information Technology (PSIT) Division maintains the technology needs for Greensboro’s public safety agencies, and supports other internal departments and external agencies that use PSIT systems and hardware. The division is responsible for special projects and the acquisition, maintenance, and distribution of hardware and software for Guilford Metro 911, the Greensboro Police Department, and the Greensboro Fire Department. Some of the technologies PSIT supports include: Computer Aided Dispatch (CAD) system, 911 phone system, 911 recording system, Windows servers, Linux servers, mobile communications terminals (MCT), and the Law Enforcement Records Management System (RMS). It also supports VPN servers, Geographic Information Systems (GIS) and the Master Street Address Guide used by public safety personnel. • Deploy multi-factor authentication (MFA) for remaining users • Complete 911 console installations at primary 911 site • Migrate Police Department printers to a consolidated print server • Implement a dedicated demilitarized zone for Public Safety Web servers • Complete implementations of Hexagon CAD and Axon RMS • Deploy Mobile Device Management to all cellular devices and laptops • Install a new, live move-up module (Deccan LiveMUM) for Greensboro Fire • Migrate from UKG Workforce Telestaff to Infor timekeeping software for 911, Police, and possibly Fire • Implement Hexagon Connect to expand data sharing and collaboration with external entities • Implement a secondary, secure gateway for the 911 backup site • Expand and improve security measures to include the ability to scan for dark Web threats, increase MFA capabilities, and other measures • Explore ways to integrate AI into Public Safety Potential Future Projects/Plans

2024 Highlights

• Installed new dispatcher consoles at the 911 backup site • Expanded the flash storage space at both the primary and backup data centers • Increased performance by migrating virtual servers to the newly expanded flash storage • Implemented TeamViewer for remote support across public safety agencies • Started to implement Hexagon CAD and Axon RMS • Migrated to a new help desk ticket management program • Moved Fire Department printing to a consolidated print server for public safety departments • Migrated from NC Hosted Viper 2 (v5.1) to NC Hosted Viper 9 (v7) 911 phone system • Deployed iPads to replace Panasonic Toughbooks used in fire engines • Implemented Request-A-Report for Police • Completed the migration from Video

11 53

MAP UPDATES

ANNEXATIONS

Oversight to Axon Interview for interrogation recording/retention

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System Uptime/Downtime System uptime is critical for the 24/7/365 emergency operations center. PSIT strives for high availability, steady performance, and data integrity. Excluding planned downtime, GM911’s CAD and phone systems uptime did not fall below 99.99% in 2024.

SYSTEM UPTIME 99.99 %

Help Desk/Work Orders In addition completing projects and distributing equipment, the PSIT division completed more than 13,000 work orders in 2024, many of which were completed within 24 hours. Many of the work orders were addressed or completed after hours by on-call personnel. 13,000 The third quarter of 2024 included one of modern computing’s most-infamous cyber incidents. On July 19, cybersecurity firm CrowdStrike pushed a faulty update that crashed approximately 8.5 million Windows systems worldwide and disrupted services across various industries, including the City of Greensboro. PSIT responded to the incident and ensured critical systems coordinated resources until all affected machines/ servers were restored. First responders experienced no permanent loss of data and no detrimental impact due to the division’s timely and efficient response. WORK ORDERS

Geographic Information System (GIS)

The PSIT Division employs GIS personnel responsible for updating geographic information for emergency and non-emergency responses. This critical data identifies a caller’s location and recommends the proper response by specific agencies. The information drives the division’s CAD system and allows responders to navigate efficiently to emergencies. PSIT staff works with various agencies to ensure current and accurate information. In 2024, GIS staff made significant changes noted below.

STREET SEGMENT ADDITIONS 1,461

42,825 26,640

STREET SEGMENT EDITS 6,093

Geographic Data Updates

ADDRESS POINT ADDITIONS/EDITS

POLYGON EDITS

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Technical Services Division About the Division

The Technical Services Division operates a full-service, customer-owned and maintained (COAM) 800 MHz trunked wireless radio system. It also programs, supports, and accessorizes subscriber equipment. The division serves public safety and public works agencies on the local, state, and federal levels throughout Guilford, Alamance, Davidson, Randolph, and Forsyth counties. The Technical Services Division strives to provide excellent customer service by producing professional results in our maintenance, repair, radio system programming, and end-user subscriber equipment for voice, data, emergency, and non-emergency communications. It also provides consultation, order processing, and project management to help customers meet their communications needs.

MAINTAINED BY GM911 7,910

TOTAL RADIO SYSTEMS ASSETS

16

2024 Highlights

The maintenance and configuration of the P25 core and site network highlighted a very successful 2024. The overall system version remained at A2022. The division provided system hardware and software updates, optimizations, and enhancements, which maximized performance and kept the network functioning to specification. Regular software and security enhancements allowed the division to maintain a state-of-the-art and secure communications system. The division enhanced the PCTEL SeeHawk Radio Frequency monitoring system through several software upgrades. This solution lets users monitor the radio frequency spectrum over the air, which helps locate potential interference to the radio system. The SeeHawk system helped the division find and rectify several instances of interference that caused major issues. This equipment is also a major player in the commissioning and inspections of Bi-Directional Amplifier (BDA) systems. The Technical Services Division kept busy with BDA systems checks and approvals due to changes to the North Carolina fire code for buildings. The new code requires first responders’ radios to work properly inside new constructions, which requires Technical Services to work with contractors on new constructions of 7,200 square feet or more to ensure the BDAs are commissioned properly onsite and over the air to our tower sites. The BDAs should not cause problems for the City’s systems. As the Federal Communications Commission license holder for GM911’s radio system, the Technical Services Division oversees BDA systems for multiple jurisdictions throughout the region, including Greensboro, High Point, Burlington, Graham, Mebane, Haw River, Guilford County, and Alamance County, to name a few. BDA systems work has increased tremendously in recent years, which led to the addition of another technician in 2024. Division representatives attended meetings, conferences, trainings, and workshops for NC Emergency Management and other state and national organizations.

1% EACH CARELINK CONE HEALTH DEA NC A&T UNIVERSITY NCDOT

2% GRAHAM FIRE/ POLICE

Total Radios

2% GTCC

4% THOMASVILLE

PTAA UNCG

6% BURLINGTON

10% GUILFORD SCHOOL BUS SYSTEM

38% GREENSBORO

32% GUILFORD COUNTY

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Technical Services Division 2024 Projects The Technical Services Division manages and assists with projects and daily operations for internal and external customers. Listed below are some of the projects completed in 2024. • Maintained the backup redundancy for the US Digital Designs fire automated alerting system. The system uses GM911’s customized, in house designed radio house set and interface for automated alerting redundancy for all City fire departments and several Guilford County departments. • Reprogrammed radio and other radio frequency devices for continued functionality among agencies. • Completed database maintenance and upgrades. • Aligned radios to manufacturer specifications for safety and optimal performance. • Maintained the City of Thomasville’s public safety and non-public safety radio systems, and radio units. • Maintained Guilford County’s Fire UHF paging system, a critical component of the County’s fire emergency notifications. • Completed security upgrades to tower site and radio system. • Added Guilford County Schools transportation and security division radios to the system. • Replaced radios for all City staff, including Police, Fire, and all general government departments. • Installed Smartconnect LTE for land mobile radio configurations.

• Fleet additions and enhancements for GPS location services on radios • Genesis Database upgrades • MCM Database upgrades • Radio Codeplug building and programming for users to maintain interoperability • Radio management systems to move toward wireless radio programming • Additional conventional backup repeaters • System SUA upgrade to AN2024 spring of 2025 Future Projects

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Radio Systems Assets Maintained by GM911

2,981 2,553

CITY OF GREENSBORO

GUILFORD COUNTY

760 510 337 134 129 111

GUILFORD COUNTY BUS SYSTEM

CITY OF BURLINGTON

CITY OF THOMASVILLE

CITY OF GRAHAM

GUILFORD TECHNICAL COMMUNITY COLLEGE

NC A&T STATE UNIVERSITY

90 78 77 64 43 43

NC DEPARTMENT OF TRANSPORTATION

PIEDMONT TRIAD AIRPORT AUTHORITY

UNIVERSITY OF NC AT GREENSBORO

US DRUG ENFORCEMENT ADMINISTRATION

CONE HEALTH

CARELINK

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336-373-2933 1903 Midway St. Greensboro, NC 27403

GREENSBORO-NC.GOV/GM911

ONE CALL. ONE CENTER. ONE SOURCE.