FY 2024-2025 Final Adopted Budget

Contact Center

· Average Daily Calls

1,000

1,000

1,175

1,200

· Customer Interactions- Phone, Chat, Email, In Person, etc.

240,304

228,000

260,100

270,210

· Call Abandonment Rate

5%

6%

6%

5%

· Average Speed of Answer (In Seconds)

42

70

60

50

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