Final Adopted Budget FY23-24

NETWORK SERVICES FUND

Actual 2021-22

Budget 2022-23

Adopted 2023-24

Projected

2024-25

Expenditures by Type Personnel Costs

2,646,387 12,402,778 4,650,000 19,699,165

2,237,768 6,861,072

2,438,310 11,891,768 4,650,000 18,980,078

2,736,933 12,404,007 4,650,000 19,790,940

Maintenance & Operations

Capital Outlay

-

Total

9,098,840

Revenues by Type Other Revenues

17,381,841

8,772,244

17,381,841

17,381,841

-

Interfund Transfers

6,459

-

-

2,317,324 19,699,165

Appropriated Fund Balance

1,257,301 10,036,004

1,598,237 18,980,078

2,409,099 19,790,940

Total

Departmental Objectives  Maintain a robust network and enterprise systems to provide future growth.  Increase application development throughput by migrating all development to a Service Oriented Architecture.  Increase tranparency through our open data program.  Engage in Smart City initiatives to enrich community services.  Deliver excellent customer service.  Increase IT capacity to meet business objectives in timely manner.  Be a business partner and innovator.  Establish strong IT Governance.  Cloud First Infrastructure-as-a-Service & Software-as-a-Service.

Performance Measures

Adopted 2023-24

Actual

Budget 2022-23

Projected 2024-25

2021-22

Workload Measures  Percent of Service Desk Tickets Closed within 3 days

90% 90% 450 27%

90% 90% 400 35%

90% 90% 450 27%

90% 90% 450 27%

 Percent of First Time Resolutions

 Monthly Service Calls

 Percent of Calls Entered From Portal

7%

5%

7%

7%

 Abandon Call Rate

80% 100%

95% 100%

80% 100%

80% 100%

 Percent of Leased Equipment Deployed within 30 Days  Percent of Leased Equipment Received within 24 Hours of Delivery  Network Items Expired > 90 days, No Replacement or Return Request

20

20

20

20

Adopted 2023-24 Budget

86