Final Adopted Budget FY23-24

GUILFORD METRO COMMUNICATIONS FUND Metro Communications Administration: Administration section includes the Metro Communications Director who creates and manages the department goals and objectives. This section also provides executive management for Guilford Metro Emergency Communications, Training/Quality Assurance, 911 Information Systems, and Technical Services including budget, planning and personnel management. Emergency Communications: This division is the first point of contact for the citizens to reach public safety emergency responders 24 hours a day, seven days a week throughout Greensboro and Guilford County. The division provides dispatch services for the Greensboro Police, Greensboro Fire, Guilford County EMS, Guilford County Sheriff, and Guilford County Fire. This division also provides after-hour emergency contact for multiple City departments and is involved in city-wide emergency coordination. Support Services: The Support Services Division is responsible for the acquisition, configuration and maintenance of computer, server and network equipment and all information technology equipment and services. These systems include network, CAD and mobile data network, and all associated software systems. This group is also responsible for the CPE, automated call distribution system, and logging recorder systems. This division provides after hour on call duties for the department. IT Public Safety: This Division is responsible for the acquisition, configuration, and maintenance of public safety computers, servers, and cellular phones, as well as other information technology equipment and systems. These systems include the local network, CAD, RMS and mobile platforms, and all other associated software systems. The group is also responsible for data retention and backups, disaster recovery processes, the automated call distribution system, and 911 recorder systems. This division provides after-hours support duties for the department. In addition, this division also focuses on the complex issues of compliance and leverages technology that can be used within the Police, Fire, and 911 Departments while ensuring technical standards are consistent with that of the organization’s best practice.

Actual 2021-22

Budget 2022-23

Adopted 2023-24

Projected

2024-25

Expenditures by Program Metro Communications Administration

1,001,266 8,641,024 1,034,165 4,564,208

772,972

1,034,170 7,942,405

1,004,474 8,893,309 1,073,472 4,599,009

Emergency Communications

6,910,037

Support Services IT Public Safety

857,749

840,490

3,255,544

3,775,179

Total

15,240,663

11,796,302

13,592,244

15,570,264

Adopted 2023-24 Budget

139