FINAL ADOPTED BUDGET 2020-2021

INFORMATION TECHNOLOGY

Actual 2018-19

Budget 2019-20

Adopted 2020-21

Projected 2021-22

Full-time Equivalents by Program IT Administration GIS Computer Operations and Billing Application Services Enterprise Business Services

4.35 6.00 - 6.00 7.00

4.35 5.00 3.00 6.00 4.00

5.35 6.00 3.00 6.00 4.00

4.35 6.00 - 6.00 7.00

Total

23.35

22.35

24.35

23.35

Actual 2018-19

Budget 2019-20

Adopted 2020-21

Projected 2021-22

Expenditures by Type Personnel Costs Maintenance & Operations

2,483,761 1,640,826 4,124,587

2,186,777 1,604,367 3,791,144

2,497,157 1,640,869 4,138,026

2,547,307 1,680,757 4,228,064

Total

Revenues by Type User Charges

432,100 432,100

436,961 436,961

447,600 447,600

432,100 432,100

Subtotal

3,692,487 4,124,587

General Fund Contribution

3,354,183 3,791,144

3,690,426 4,138,026

3,795,964 4,228,064

Total

Departmental Objectives  Maintain a robust network and enterprise systems to provide future growth.  Increase application development throughput by migrating all development to a Service Oriented Archetecture.  Increase tranparency through our open data program.  Engage in Smart City initiatives to enrich community services.  Deliver excellent customer service.  Increase IT capacity to meet business objectives in timely manner.  Be a business partner and innovator.  Establish strong IT Governance.  Cloud First Infrastructure-as-a-Service & Software-as-a-Service.

Performance Measures

Adopted 2020-21

Actual

Budget 2019-20

Projected 2021-22

2018-19

82% 75%

80% 72% 74% N/A 70

76% 66%

82% 60%

 IT Satisfaction Overall

 IT Project Capacity Satisfaction  IT Work Request Capacity Satisfaction

70

70

70

75% 100%

71% 100%

75% 100%

 IT Value

 Cyber Security Friction to Value Rating

Adopted 2020-21 Budget

77