Water Resources Annual Report 2023-25

Product and Service Quality

We’re Striving to be the Best for Our Customers The T.Z. Osborne Water Reclamation Facility received the National Association of Clean Water Agencies (NACWA) 2023 Gold Peak Performance Award. The gold award recognizes 100% permit compliance for an entire calendar year. Treatment facility applicants are publicly owned by a current NACWA member agency and in operation for at least one month or more during a calendar year. Treatment facilities must provide, at minimum, secondary treatment or advanced primary treatment with a 301(h) waiver. The City’s Townsend and Mitchell water plants have received electrical upgrades to meet community needs and expectations. Other enhancements include: • installation of a second generator fueled by natural gas instead of diesel fuel • removal and replacement of older, finished water pumps that are challenging to repair • completion of designs to install new technologies that remove forever chemicals in drinking water.

2025 Water Festival

We’re Building Meaningful Relationships with Communities From April to October, the department hosts monthly “Foodie Fests” at the Kitchen Operations Center. This public event brings local food trucks together and has reinforced community engagement. Since July 2023, 27 trucks have participated. The Water Resources Department took swift action in September 2024 following the destruction left behind by Hurricane Helene in Western North Carolina. While facing significant challenges, employees from multiple divisions in the department assisted by restoring water, providing a detailed map of a town’s water and sewer infrastructure, and creating a bond that will carry into everything the department does moving forward. The department collaborated with City Police, Fire, Parks & Recreation, and Libraries departments, plus many external organizations, for the 2025 Water Festival. This educational adventure helped fifth-grade students better understand the water cycle, weather’s impact on water supply, water testing, aquatic ecosystems, and conservation.

In May 2025, the department launched GSO WaterWise , which makes it easier for customers to

monitor their water use. The new portal gives customers real-time insights to better manage their water use, detect leaks early, and save money.

Customer and Community Engagement

WATER RESOURCES

www.greensboro-nc.gov/Water | 336-373-2055 | 2602 S. Elm-Eugene St., Greensboro, NC 27406