2025 Annual Comprehensive Report

In July 2025, Guilford Metro 9-1-1 was once again recognized by The International Academies of Emergency Dispatch (I.A.E.D.) as an Accredited Center of Excellence (A.C.E.) in Emergency Medical Dispatch, as well as an A.C.E. in Emergency Fire Dispatch. The accreditations, valid for a three-year period, classify Guilford Metro 9-1-1 as the 134th Emergency Medical Dispatch and 12th Emergency Fire Dispatch accredited centers in the world. The I.A.E.D. is the standard-setting organization for emergency dispatch services worldwide. Accreditation (and subsequent re-accreditation) from the I.A.E.D. is the highest distinction given to emergency communication centers, certifying that the center is performing at or above the established standards for the industry. For the eighth consecutive year, WalletHub has ranked Greensboro among the top 40 Best-Run Cities in America. Greensboro ranks 37 th among 148 cities in the 2025 report. WalletHub compared the quality of services received against the City’s total budget to determine a municipality’s operating efficiency and effectiveness of local leadership.

In September 2024, the Greensboro Science Center received the top score by the Morey Group, a national market research and consulting firm, for the highest score among 59 science museums in the largest 100 market in the US. Morey Group’s analysis looked at five performance indicators: attendance, market capture, admission price, Google ratings, and visitor frequency. The City of Greensboro received a perfect score of 100 points in the 2024 Human Rights Campaign’s Municipal Equality Index (MEI). This marks the fourth consecutive year Greensboro has recorded a perfect score. The MEI evaluates the laws, policies and services of municipalities and rates them based on their inclusivity of lesbian, gay, bisexual and transgender (LGBT) people who live and work in the city. Greensboro's Procurement Services Division, a section of the Financial and Administrative Services Department, has received the Sustained Professional Purchasing Award (SPPA) for 17 of the past 18 years, from 2006-24. The award is presented by the Carolinas Association of Governmental Purchasing to agencies having demonstrated overall excellence in a variety of purchasing standards including staff education, technology integration, product innovation, vendor relations, and exceptional stewardship of taxpayer funds. The award exemplifies the Purchasing Division's commitment to its profession and the residents it serves. In October 2023, The City was named a Family Forward NC Certified Employer by the North Carolina Early Childhood Foundation’s Family Forward NC initiative. Greensboro is the first metro city in the state to become certified. A Family Forward NC Employer Certification designates employers that offer policies and practices that support the health and well-being of working families and children. In September 2023, the City’s J. Spencer Love Tennis Center received the Outstanding Facility Award presented by the United States Tennis Association (USTA). The complex is one of 29 national winners for excellence in the construction and renovation of tennis facilities. The facility recently added six clay courts and new lighting among other facility improvements. With 19 courts, Spencer Love is the state’s largest public clay court complex. In June 2023, the Greensboro History Museum received the prestigious Award of Excellence from the American Association for State and Local History (AASLH) for its “NC Democracy: Eleven Elections” exhibit which explores choices and changes across 11 state elections between 1776 and 2010, highlighting the factors that influenced voting decisions and how they continue to shape democracy today. The Award of Excellence is

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