2018-2019 Adopted Budget

NETWORK SERVICES FUND

PROGRAMS

2016-17

2017-18 Budget

2018-19 Adopted

2019-20 Projected

Actual

Network Services

Provides support for all networked workstations including hardware, operating systems and application software. Installs and maintains critical servers and systems including applications, ERP, anti-virus, email, file sharing and Intranet, as well as network security and the network infrastructure. Also provides user training for computer applications such as Microsoft Office. Designs and delivers technical training courses for both desktop and enterprise software solutions in a classroom setting and creates e-learning tutorials. Collaborates with other departments within the organization to develop curriculums and delivery mechanisms that meet each workforce group’s distinct needs.

Appropriation

12,483,793

12,942,093

13,971,389

14,328,049

Full Time Equivalent Positions

15.65

15.65

15.65

15.65

Cyber Security

Develops and implements information security controls to protect the confidentiality, integrity, and availability of City of Greensboro systems and information, and ensures compliance with data privacy laws and industry regulations. In addition, IT Cyber Security develops and implements frameworks for categorizing data collected, stored, and managed by the City of Greensboro, and securing this data from risks including unauthorized access, modification, disclosure, and use.

Appropriation

514,898

533,421

536,298

538,596

Full Time Equivalent Positions

1

1

1

1

Telecommunications Provides Voice Over Internet Protocol (VOIP) telephone services to all City of Greensboro departments including installation of various telecommunications systems, installation of digital signage, IP video implementations, and support for mobile devices.

Appropriation

960,194

1,003,090

989,084

996,679

Full Time Equivalent Positions

3

3

3

3

Web Development

This division provides support and management over the City’s external and internal website. The goal of this division is to enhance the City of Greensboro’s web presence by providing an updated, compelling visual design and information architecture, while meeting the needs of internal users and residents and businesses.

Appropriation

126,730

135,021

134,915

137,540

Full Time Equivalent Positions

1

1

1

1

Departmental Objectives

 Provide “good” or “excellent” service as rated by our customers with ratings of 98% or higher.

 Respond to 90% of Network Services Helpdesk requests and questions within the timeframes of the Service Level Agreement (SLA).  Provide City network access to 99% of all identified remote sites.  Have 90% or more of all customers rate Network Services as “good” or “excellent”.  Perform 96% of all telephone repairs within 3 working days of request.  Install 96% all telephones within 5 working days of request.

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