2018-2019 Adopted Budget

General Government - Information Technology

Departmental Objectives

 Develop and maintain a strategic technology plan that addresses current and future needs of the organization.  Provide information, evaluation, and support related to economic development incentives and grants to City Council and the community.  Provide general support to enhance economic development efforts in the City.  Promote a government-friendly environment through improved communications to residents, visitors, and businesses.  Provide and support state of the art technology infrastructure for effective operation of the organization.  Support mobile technology for field personnel and provide support for a growing mobile workforce.  Improve the level of communication to City Council, residents, and City departments ensuring the organization and its processes are transparent to the public.  Manage risk and monitor integrity of Enterprise Systems to ensure compliance with regulatory mandates and operational requirements.  Maintain and promote a state of the art, customer friendly website which provides targeted communication to our residents, visitors, and businesses.  Maintain and improve the City’s financial condition.  Promote an environment that supports employee development, creativity, innovation, and operational excellence.

PERFORMANCE MEASURES

2016-17

2017-18 Budget

2018-19 Adopted

2019-20 Projected

Actual

Workload Measures

 Percent of in house applications migrated to current software release  Number of datasets published in the open data portal  Number of regulatory updates to Enterprise Software within the mandated timeframe Efficiency Measures  Customer satisfaction rating on deployments  Number of new application development/modification requests  Number of transactions handled by e- commerce systems  Number of projects and initiatives executed to completion Effectiveness Measures  Number of projects and initiatives completed within +/- 10% of cost variance  Number of projects and initiatives completed within +/- 10% of schedule variance  Percentage of GIS based data requests from economic development agencies that are responded to within 2 days

N/A

75%

75%

100%

N/A

10

15

15

N/A

70%

70%

70%

N/A

97%

97%

97%

N/A 65

65

70

N/A 9,000

15,000

15,000

N/A 180

200

200

N/A 144

160

160

N/A 144

160

160

N/A

100%

100%

100%

67