ServiceCatalog FY15-16
What should you expect?
Service availability: 24x7 service availability (maintenance windows will be scheduled during non-business hours)
Defined Response Time:
96% of phones installed within 5 days
Critical………………….2 hrs
96% of phone repairs complete within 3 days
High Priority………..Same day
Medium Priority……2 days
How do I lower my costs?
Low Priority…………..3 days
1. Limit your long distance calls. Additional fees are charged for long distance.
2. Enter a Help Desk ticket online to have un-used phones picked up and taken off your account.
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City of Greensboro
FY 15-16 IT Service Catalog
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