ServiceCatalog FY15-16

E-MAIL SERVICE Contact: Network Services Manager, Rodney Roberts: 412-6158

FACT: The City’s email system sends and receives approximately 60,000 emails each week.

What is this service?

Electronic messaging provides worldwide connectivity within and outside the organization. It refers to the ability to send, receive, and store email.

What is included?

Spam Filter

Archiving

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Calendaring

RightFax Service

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1.2 GB Storage

Sync Email to mobile devices

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Virus Protection

Web Mail

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Included in monthly Network charge (Appendix A)

How do we charge?

Major Cost Drivers

Number of accounts in use

Maintenance

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Hardware support

Storage management

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Operations and engineering support

Mobile device management

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Spam control

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Defined Response Time:

What should you expect?

Critical………………….2 hrs

Service availability: 24x7 service availability (maintenance windows will be scheduled during non- business hours)

High Priority………..Same day

Medium Priority…..2 days

Low Priority…………3 days

How can you help?

1. Purge or archive e-mails every month

2. Refrain from forwarding large files to multiple users; instead, use shared storage drives

3. Do not attach graphics or backgrounds to your email signature, this requires additional storage space

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City of Greensboro

FY 15-16 IT Service Catalog