Information Technology Performance Workplan

Strategic Priority: Most Skilled Workforce

Goal

Performance Measure / Indicator

Goal

Prior Year 85% 739 4455 1008 2074

FY22-23

2 2 2 2 2 2 2 2

Percent of service desk requests completed within 5 days Application issues resolved through developer on call

88%

85% 654 6620 1156 1538

Service Desk Tickets Closed Returned leased devices New received devices Telecom Tickets Closed

-

865

Video Security Tickets Closed

- -

401

Cellular Ticker Closed

1091

Supporting Strategies: Most Skilled Workforce

 Maintain a high timely Resolution for Service Desk calls  Enhance application stability with on-call developer support  Ensure efficient resolution and closure of Service Desk tickets.  Manage and track timely return of leased devices  Streamline receiving process for new devices  Promptly address and close telecom-related issues  Ensure swift resolution of video security tickets  Facilitate prompt resolution of cellular-related ticket

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