Information Technology Policy Manual 2022

IT LOANER DEVICE RENTAL AND RETURN POLICY

PURPOSE

The purpose of this policy is to establish a set of procedures concerning loaner equipment check-out and return.

SCOPE

This policy applies to all City employees. This policy establishes specific rental periods, how to submit a request, minimum lead times, fee schedules, processes for billing, and reporting lost or damaged equipment.

DEFINITIONS

There are no associated definitions applicable to this policy.

ROLES AND RESPONSIBILITIES

End users will adhere to the guidelines stated herein. Any questions regarding this policy please contact the Service Desk at (336-373-2322).

ENFORCEMENT AND COMPLIANCE

Enforcement and Compliance of this policy will be the responsibility of the City of Greensboro's IT Department, Service Desk, the end-user, and their respective City Department Director.

(1) The rental period for all equipment is one week. (2) All requests for equipment rental should be made by entering a Service Desk Ticket (https://itsupport.greensboro-nc.gov/). (3) With the acceptance of the service desk request, The end-users department is contractually obligated to the fees associated with the IT Device Rental Agreement. The fee schedule is listed below and will be updated annually and published in the Information Technology Service Catalog.

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