IT Strategic Plan FY20-21

IT Implications from Business Themes

The IT management team conducted a detailed IT implications analysis for each business theme from the perspectives below.

• Provide more self-service options to City citizens. • Leverage public-private-education partnerships. • Increase staff training for new hires.

People

• Address staff resources shortages/backups in key areas/functions (e.g. QA, PM). • Establish and resource a formal Business Relationship Management function. • Resolve issues with MWBE function.

• Establish more effective IT governance structure to develop IT initiative prioritization criteria and processes. • Establish an Architecture Review process and a systems architecture.

Process

• Validate and make chargeback process more transparent. • Establish segregation of duties between developers and QA.

• Continue to build on smart city initiatives and innovations (e.g. AI). • Acquire Data Dictionary, PPM, and Workflow Automation/e-forms tools. • Continue to enhance municipal networks and GIS capabilities.

Technology

• Continue to build on Open Data initiative. • Establish and staff a formal Data Governance structure (data standards, data classification, data ownership, etc.) • Develop IT performance metrics and dashboard(s). • Acquire or introduce a self-service end-user data access/BI capability

Data