IT Strategic Plan FY20-21

Top Business Context Interview Themes Highlighted The executive interviews conducted on September 18, 2018 revealed several themes in terms of what was important to the participants for the City to be able to accomplish its goals. Of the themes identified, the following five stood out in terms of perceived priorities:

Customer Service/Community Engagement

1

IT Innovation/Smart Cities Initiatives

2

Business Relationship Management

3

IT Governance (e.g. prioritization of IT initiatives)

4

IT Chargeback

5