IT Strategic Plan FY20-21

Perspective From the CIO

Technology is such a vital component in all of our lives that our capability to conduct business within the City using advanced technological means will only continue to grow. The City of Greensboro will deliver services digitally, faster, and more efficiently. We will harness the power of data to inform decisions that will benefit our residents and support economic growth. We will embrace innovation to address current and future challenges. And, we will become a Smart City leader in our state. The plan outlined in this document is a review of the IT strategies that will advance technology innovation to benefit service delivery, organizational efficiency, and quality of life for the residents of Greensboro. The IT management team and I worked with Info-Tech research group to develop this plan in alignment with the City’s overarching goals and top business context themes. The IT Department is committed to listening and leading in the delivery of technology services that align with the needs of City departments and our residents.

Jane Nickles , CIO Information Technology Department City of Greensboro