IT Strategic Plan FY20-21

Process Effectiveness Review Gap Analysis against Importance Level

1-2

3-5

6-8

9-10

Improve the Process Immediately

Leverage the Process

HIGH

SECURITY STRATEGY SECURITY MANAGEMENT STAKEHOLDER RELATIONS EXTERNAL COMPLIANCE RISK MANAGEMENT ENTERPRISE APPLICATION SELECTION & IMPLEMENTATION CHANGE MANAGEMENT ASSET MANAGEMENT OPERATIONS MANAGEMENT COST & BUDGET MANAGEMENT KNOWLEDGE MANAGEMENT ENTERPRISE ARCHITECTURE SERVICE MANAGEMENT ORGANIZATIONAL CHANGE MANAGEMENT SERVICE DESK INNOVATION COST OPTIMIZATION VENDOR MANAGEMENT MANAGE SERVICE CATALOG BUSINESS PROCESS CONTROLS & INTERNAL AUDIT INCIDENT & PROBLEM MANAGEMENT

IT STRATEGY IT GOVERNANCE

PORTFOLIO MANAGEMENT CONFIGURATION MANAGEMENT

IT MANAGEMENT & POLICIES IT ORGANIZATIONAL DESIGN APPLICATION MAINTENANCE PROJECT MANAGEMENT RELEASE MANAGEMENT

PERFOMANCE MANAGEMENT DISASTER RECOVERY PLANNING REQUIREMENTS GATHERING

8-10

BUSINESS VALUE BUSINESS CONTINUTITY PLANNING APPLICATION DEVELOPMENT THROUGHPUT

6-7

LEADERSHIP CULTURE AND VALUES APPLICATION DEVELOPMENT QUALITY

DATA QUALITY

HUMAN RESOURCE MANAGEMENT SERVICE MANAGEMENT BUSINESS INTELLIGENCE & REPORTING QUALITY MANAGEMENT

DATA ARCHITECTURE AVAILABILITY & CAPACITY PLANNING

IMPORTANCE

APPLICATION PORTFOLIO MANAGEMENT

3-5

1-2

EFFECTIVENESS

LOW Evaluate the Process

Maintain the Process

HIGH