IT Strategic Plan FY23-26

Collaborate for Satisfaction

Guiding Principle - We deliver best experiences to our stakeholders through services, products, collaboration and empowerment

Customer Focused Goal Statement: Maximize customer outcomes and satisfaction by adopting a collaborative problem-solving approach

Business Facing Metrics

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Customer Satisfaction Survey Scores

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Customer Engagement Systems Availability

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Initiative 1: To make cities smarter, safer, and more efficient, the Connected Cities Initiative is a comprehensive effort that deploys advanced communication networks, data analytics tools, and smart devices to enhance urban connectivity. The initiative focuses on improving various aspects of urban life, including transportation, public safety, energy management, and environmental sustainability. Initiative 2: The Password-less Biometric Login Feasibility Study investigates the potential of using biometric data, such as fingerprints, facial recognition, or voice recognition, to authenticate user identity and replace traditional passwords. The study aims to assess the feasibility of biometric authentication solutions in various contexts, such as mobile devices, banking systems, or enterprise networks, while also determining their security, usability, and scalability.

Targets

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Customer Satisfaction Survey Scores Business Engagement Touchpoints 98% Uptime - no unplanned outages

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