IT Strategic Plan FY23-26

IT Strategy Targets and Improvements

Our IT Strategy and Key Initiative Plan contains projects and initiatives focused on improving our most important core processes and capabilities, aimed at transforming IT’s role to lead the City of Greensboro digital transformation.

Innovator Leverages new & more efficient ways of utilizing information technology to create social, economic, and environmental impacts on the community. Partner Delivers strategic projects and services effectively adding significant value. Trusted Operator Enables the organization through the application of technology and is proactive Firefighter Provides reliable infrastructure and IT service desk that is reactive in nature Unstable Unable to consistently deliver basic services or react timely to incidents

Higher is not always better for every organization. Climbing the ladder comes at a cost, and being an innovator can be very expensive. Be pragmatic in selecting your target IT maturity.

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