IT Service Catalog for Year 2018-2019

I N F R A S T R U C T U R E A N D O P E R A T I O N S

Digital Faxing Service RightFax is a utility that allows the sending, receiving, and processing of faxes from desktop computers via a web client. This replaces all traditional analog faxing operations on campus.

INCLUDES:

• Tiered

F @ X

administration (optional)

• Inbound and

outbound faxing

How do we charge? Included in monthly Network charge (Appendix A)

• Email integration

Major cost drivers • Number of fax numbers in use • Hardware acquisition • Number of active user accounts • Hardware support • Systems administration

• Centralized

hardware cost

• Departmental / Division Customization

RESPONSE TIME

• Maintenance

Priority Critical

Time

What should you expect? Service availability: 24/7 service availability (maintenance windows will be scheduled during non-business hours)

2 Hours

High

Same Day

Medium

2 Days 3 Days

Low

Contact: Sylvia Suriani Network Services Manager 336-373-2200

How can you help? Did you know the IT Department ofers a way to fax documents online? You no longer have to wait by your fax machine for a fax to arrive or for a confrmation that it was sent. Instead, incoming faxes can go directly to an inbox, and outgoing faxes are sent online all from your computer. For outgoing faxes, send an email to (insertfaxnumberhere@cogfax.org) For more information, contact the IT Service Desk at 336-373-2322 and ask about RightFax.

FACT:

To date over 12,000 faxes have

been sent and received using our RightFax service.

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