IT Service Catalog for Year 2018-2019

I N F O R M A T I O N T E C H N O L O G Y Service Catalog F Y 2 0 1 8 - 2 0 1 9

25 Enterprise Solutions Custom Software Development ............................. 26 Data Processing ............................................................ 27 Enterprise Solutions Team......................................... 28 Enterprise Asset Management ................................ 30 Geographic Information Systems........................... 31 Web Services .................................................................. 32 Appendix Appendix A: Fee Schedule ........................................ 33 Appendix B: Wireless Locations............................... 35 Appendix C: Severity Level Defnitions ................ 37 Appendix D: IT Policies ............................................... 37 Appendix E: Application Services Supported Applications ................................................................... 38 Appendix F: How To Section..................................... 43

IT Organization Chart.....................................................2 IT Satisfaction Survey Results......................................3 Introduction ......................................................................4 Information Technology Administrative Services Franchise & Right-of-Way Management Service..5 IT Cyber Security..............................................................6 Project Management Service......................................7 8 Desktop Support Services............................................9 Digital Faxing Service.................................................. 10 E-mail Service ................................................................ 11 Digital Signage .............................................................. 12 Enterprise Server Support......................................... 13 IP Video Surveillance ................................................... 14 Leasing Technology Service ..................................... 15 Mobile Devices.............................................................. 16 Network Access............................................................. 17 Online Billing Review (OBR) For Lease Charges. 18 Password Reset Self-Service Tool............................ 19 Skype for Business........................................................ 20 Spam Quarantine Service.......................................... 21 Storage Area Network ................................................ 22 Structured Cabling Service ....................................... 23 Telecom/VOIP ................................................................ 24 Infrastructure and Operations

1

I T S E R V I C E C A T A L O G • F Y 2 0 1 8 - 2 0 1 9