IT Service Catalog for Year 2018-2019

First page Table of contents Next page Last page

Cover	1
Experience Digital Greensboro	2
Table of Contents	3
Operational Organization Chart	4
IT Satisfaction Survey Results FY17-18	5
Introduction	6
Franchise & Right-of-Way Management Service	7
IT Cyber Security	8
Project Management Service	9
Infrastructure and Operations	10
Desktop Support Services	11
Digital Faxing Service	12
E-mail Service	13
Digital Signage	14
Enterprise Server Support	15
IP Video Surveillance	16
Leasing Technology Service	17
Mobile Devices	18
Network Access	19
Online Billing Review (OBR) for Lease Charges	20
Password Self-Service Tool	21
Skype for Business	22
Spam Quarantine Service	23
Storage Area Network	24
Structured Cabling Service	25
Telecom/VOIP	26
Enterprise Solutions	27
Custom Software Development	28
Data Processing	29
Enterprise Solutions Team	30
Enterprise Asset Management	32
Geographic Information Systems	33
Web Services	34
Appendix A: Fee Schedule	35
Appendix B: Wireless Locations	37
Appendix C: Severity Levels	39
Appendix D: IT Policies	39
Appendix E: Application Services Supported Applications	40
Appendix F: How To Section	45

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