IT Service Catalog FY 23-24

ENTERPRISE SOLUTIONS

As the new Deputy Chief Information Officer for Enterprise Applications, I am committed to delivering innovative and effective enterprise solutions that align with the City of Greensboro’s strategic goals. I am responsible for overseeing the Geographic Information System (GIS), Applications Development, Enterprise Resource Planning (ERP), Web Development, and Project Management divisions. Below are a few of our upcoming plans for the year. The GIS team, led by Steve Averett, is gearing up for the implementation of Salesforce, a cloud-based solution that caters to various local government services. Additionally, this team will launch the GSO Near Me Application, highlighting resource facilities located in close proximity, supporting the City’s goal of becoming the most connected City. The Applications Development Team, led by Ashley Holmes, has recently accomplished the migration of more than 50 applications/interfaces from Infor CloudSuite v10 to v11. Moving forward, the team will be devoting their efforts to updating the Plan Review Application, making it more intuitive and user-friendly, thereby strengthening another City goal of becoming the easiest place to do business. The ERP team, led by Pam Wilson, has successfully upgraded to Infor CloudSuite v11, and are now focusing on enhancing the user experience through system maintenance. The team will continue to refine system functionality and business processes, address security concerns, and deploy Infor Coleman Digital Assistant. I am thrilled about the incredible year we have ahead of us and can’t wait to collaborate with all of you.

Ja’Tia Thompson Deputy CIO, Enterprise Solutions 336-373-4650

24 IT SERVICE CATALOG • FY 2024