IT Service Catalog FY 23-24

INFRASTRUCTURE AND OPERATIONS

IP Video Surveillance IP Video Surveillance provides access to real-time or archived video at any time from any network location, allowing remote monitoring, investigation, and incident response by security staff, law enforcement or approved City of Greensboro personnel.

INCLUDES:

BASIC SERVICES

• Real-time video monitoring • 30-day archived video

How do we charge? $7.50 per month per Verkada camera. This fee helps pay for any needed maintenance. $15.00 per month per Cisco camera. This fee helps pay for storage and any needed maintenance.

• User based restrictions

• End-user training

What should you expect? Service availability: 24/7 service availability (maintenance windows will be scheduled with every effort to reduce negative impact to the organization) 99% of IP Surveillance troubles/issues repaired or completed within 5 days

RESPONSE TIME Priority Time Critical 2 Days High 3 Days Medium 5 Days Low 10 Days

Contact: Gerrad Biffle Telecommunications Manager 336-373-2333

FACT:

It’s estimated that the average American is on camera nearly 300 times a day.

17 IT SERVICE CATALOG • FY 2024