IT Service Catalog FY 23-24

First page Table of contents Next page Last page

Cover	1
Table of Contents	3
Introduction	4
Operational Organization Chart	5
Roadmap for Strategic Plan	6
Administrative Services	7
IT Cyber Security	7
Open Data Program	8
Project Management Service	9
Infrastructure and Operations	10
Franchise & Right-of-Way Management Service	11
Digital Faxing Service	12
E-mail Service	13
Enterprise Server Support	14
Network Access	15
Spam Quarantine Service	16
Storage Area Network	17
Structured Cabling Service	18
IP Video Surveillance	19
Mobile Devices	20
Telecom/VOIP	21
Leasing Technology Service	22
Online Billing Review (OBR) for Lease Charges	23
Password Self-Service Tool	24
Service Desk	25
Enterprise Solutions	26
Web Services	27
Applications & Systems Development	28
Enterprise Asset Management	29
Geographic Information Systems	30
Computer Operations	31
Enterprise Resource Planning (ERP)	32
Appendix A: Fee Schedule	34
Appendix B: Wireless Locations	36
Appendix C: Severity Levels	38
Appendix D: IT Policies	38
Appendix E: Supported Applications	39
Appendix F: How To Section	45

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