IT Service Catalog FY 21-22

I N F O R M A T I O N T E C H N O L O G Y A D M I N I S T R A T I V E S E R V I C E S Open Data Program

INCLUDES: • Maintenance of Open Data Portal • Departmental coordination • Point of contact beyond the organization • Creation of data inventories • Data governance requirements • Creation of new datasets • Prioritization of dataset release • Data automation • Coding and department report writing • Procedural • Data quality optimization • Availability to download datasets • Integration documentation and digitization

Greensboro’s Open Data Program is intended to increase community engagement, economic well-being, internal data sharing, data-driven decision-making, and government transparency. The Chief Data Officer helps define and executes the vision of the open data program, sets priorities, outlines policies, manages departmental participation, and coordinates the open data program’s technical systems and organizational processes.

How do we charge? Included in monthly Network charge (Appendix A)

Major cost drivers • Large datasets

• Creator accounts • Project lead times • Business need or organizational requirements • Licensing/maintenance costs • Development time • PPI regulations and compliance at state and federal levels • Cost within associated organizational system, e.g. ArcGIS Online (AGOL), Fresh Service, Perceptive Content, Crystal Reports, etc.

What should you expect? Service availability: 24/7 service availability (maintenance windows will be scheduled during non-business hours)

RESPONSE TIME Priority Time Critical 2 Hours High Same Day Medium 2 Days Low 3 Days

and support of document management systems

Contact: Roberto Caballero Chief Data Officer 336-373-4398

FACT:

Tips for using this service

Our Open Data Program was launched in 2016. The Chief Data Officer position was created for the first time and our CDO started in January of 2020.

For the fastest service, internal City employees may enter a Service Request by visiting https://itsupport.greensboro-nc.gov/support/catalog/items and selecting the Data Officer Request category. If you need to provide a point of contact for our Data program outside the organization, the Chief Data Officer may be contacted at roberto.caballero@greensboro-nc.gov or by phone.

7 I T S E R V I C E C A T A L O G • D E C E M B E R 2 0 2 1 - N O V E M B E R 2 0 2 2