IT Service Catalog FY 21-22

E N T E R P R I S E S O L U T I O N S

FY21-22 is on tap to be an exciting year for the Enterprise Solution Divisions, which include GIS, Application Development, ERP, Web Development and Project Management. Digital Transformation is our theme for the coming year. Each division has projects underway that substantially affect the software user experience. Some of these projects will continue to span into FY23, and all of the projects will create a better usability experience and expose information in a way that allows better data driven decision-making. Software advancements create an intuitive experience where software functions more like we naturally think and when you couple that with automation, the user can focus on creating better data, reporting, and transactional efficiency. Steve Averett and the GIS team are migrating the Esri platform to ArcGIS Enterprise . The previous Esri platform has been in place for more than 20 years, so this is a major step forward. This will allow users to prioritize the use of map services, web maps, mobile computing, dashboards, and story maps as a means to share, review, and analyze data. More advanced users will migrate to ArcGIS Pro, Esri’s replacement for the ArcGIS desktop. We have had some great successes this year. In November 2021 the State of North Carolina adopted the emergency management survey tool developed by Greensboro. We also have started delivering dashboards to visually view data from other systems like Building Inspections, EAM for facilities management, and soon we will deliver one for the Plan Review system. Ashley Holmes joined our team in September 2021. This team of talented software engineers on our Application Development team are transforming legacy code and interfaces resulting in less code that is heavy on reusability. In the next 24 months, Application Development focused on streamlining Infor interfaces to work with the new Infor CloudSuite and supporting our the latest application that was rolled out in September 2021 which is a comprehensive Plan Review and Tracking system. Ja’Tia Thompson and the ERP Team continue a 3 year project of implementing a brand new version of Infor. This new Infor CloudSuite is a total replacement of “Lawson” , it includes financials, Supply Chain, Global Human Resources and Payroll, and can be accessed from anywhere. This multi-year implementation will transform the way we enter transactions and view information. Last year the City implemented DocuSign electronic signatures, and this year we are upgrading Perceptive Imaging and implementing single-sign on for Kronos as well. Our Web Development Division is in the process of designing and rebuilding CityNet using the Microsoft cloud SharePoint solution as the current platform is approaching end of life support. There are also many process improvement projects being requested across the organization using ‘jot forms’ to gather information and then analyze, report, or upload into systems. Finally, we continue to provide IT Project Management , through Doug Hanks both internally and for Departmental Software and Hardware projects. Please reach out to me to leverage this service when embarking on a project.

Chryste Hofer Deputy CIO, Enterprise Solutions 336-373-4650

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