IT Service Catalog FY 21-22

I N F R A S T R U C T U R E A N D O P E R A T I O N S

Structured Cabling Service Structured Cabling Services offers customers convenient access to structured cabling installation, design, and project management. Cabling infrastructures provided with this service enable the transport of data, voice, and video over various copper and fiber optic media for government organizations, ranging from typical office/ cubicle environments to data centers to interconnection of buildings in campus environments.

INCLUDES:

• Office

reconfigurations

• Construction services

• Building

Interconnections

• Outside plant installation

How do we charge? Requesting department pays a percentage of the installation based on total construction cost.

• Service restoration

• Interactive conference rooms and other meeting places

RESPONSE TIME Priority Time Critical Same Day High 3 Days Medium 5 Days Low 30 Days

Major cost drivers • Number of connections requested • Hardware infrastructure capacity • Distance to existing equipment

What should you expect? Service availability: 7 am - 4 pm, Monday - Friday

Contact: Sylvia Suriani Network Services Manager 336-373-2200

City employees made 2,388,038 internal calls over the past year! FACT:

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