IT Service Catalog FY 21-22

I N T R O D U C T I O N

The COVID-19 pandemic has accelerated our adoption of several key technology trends. Remote work has been enabled by technology. We added capacity to our virtual private network (VPN) to support the remote workforce. Cloud services are being adopted to provide virtual meeting and collaboration tools. These technologies have allowed people to work from home thus preventing the spread of the virus. In FY21-22 we will complete our implementation of Office 365 further enabling the ability for remote access to services and data.

This year we are moving our data center to the cloud! In collaboration with the Technology and Data Institute and Microsoft, we are building a cloud framework and infrastructure that can be replicated and adopted by surrounding cities, counties, and educational entities. This model leverages economies of scale to lower the costs for all participants. Several projects that were started last year involving private partners are in full swing. US Ignite, Segra, CoFi wireless networks, and community partners are planning innovative solutions to address pervasive high-speed internet access for all residents in Greensboro. These projects will target the underserved areas of the city with initial pilot implementations of a high-speed wireless network in 2022. COVID-19 has demonstrated the importance of digital readiness. Technology is such a vital component in all of our lives that our capability to conduct business using advanced technological means will only continue to grow. The City of Greensboro will deliver more services digitally and efficiently. Data will inform decisions that will benefit our residents and support economic growth. We will embrace innovation to address our current and future challenges. And, we will be a technology leader in our state. The IT Department is committed to providing the technology foundation that supports our city departments and the delivery of services to our community.

Jane Nickles, CIO Information Technology Department City of Greensboro Phone: 336-373-2314

Effective December 1, 2021, Rodney Roberts will serve as the interim CIO for the IT Department.

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