IT Service Catalog FY 21-22

I N F R A S T R U C T U R E A N D O P E R A T I O N S

Leasing Technology Service Leasing provides the opportunity to refresh our technology, remain cost effective, and budget conscious. Leasing Technology staff can be reached at 336-373-7938.

INCLUDES:

ID No. 000000000

• Equipment recommendations based on job duties, functions, and requirements

The City of Greensboro currently has over 3,000 computers that are comprised of almost 48% laptops. During the COVID-19 pandemic, we provisioned 30 extra laptops to make sure users needing to work remotely were able to do so. Nearby municipalities were not able to meet the need to telecommute during that same two month period. How do we charge? Equipment lease charges are based on a 48-month lease depending on equipment type (Appendix A)

• Online ordering form

• Software

compatibility is checked and the technicians ensure the software is properly licensed and in compliance consulting at the time of deployment • 48 hrs of technical service after • Technical

RESPONSE TIME Within 24 Hours Approval of Lease Request Within 30 Days of Delivery Computer Deployed 48 Hours of Rollout Support For issues and concerns on a new deployment

Major cost drivers • Equipment upgrades • Equipment availability

• Dual Monitors and larger monitors • Not returning equipment on time • Equipment damage not being reported by user • Being budget conscious

the computer is deployed to end- user

What should you expect? Service availability: 8 am - 5 pm, Monday - Friday

Contact: Kathy Goodwin Service Desk Manager 336-373-2828

How can you help?

1. Technology liaisons working with the end-user to ensure that the proper equipment is requested. 2. End users should work with Leasing and Deployment staff to ensure the computer is built and deployed in a timely manner. Timing is based on end-user availability and software to be installed.

Over the last 18 months, we have approved over 900 lease orders collectively for the organization. FACT:

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