IT Service Catalog FY 21-22

First page Table of contents Next page Last page

Cover	I
Table of Contents	1
Introduction	2
Operational Organization Chart	3
Roadmap for IT Strategic Plan	4
Our Service and Goals	5
Open Data Program	6
IT Cyber Security	8
Infrastructure and Operations	9
Digital Faxing Service	10
Digital Signage	11
E-mail Service	12
Enterprise Service Support	13
Franchise & Right-of-Way Management Service	14
IP Video Surveillance	15
Leasing Technology Service	16
Mobile Devices	17
Network Access	18
Online Billing Review (OBR) for Lease Changes	19
Password Self-Service Tool	20
Service Desk	21
Spam Quarantine Service	22
Storage Area Network	23
Structured Cabling Service	24
Telecom/VoIP	25
Enterprise Solutions	26
Project Management Service	27
Web Services	28
Computer Operations	29
Custom Software Development	30
Enterprise Asset Management	31
Enterprise Resource Planning (ERP)	32
Geographic Information Systems	34
Appendix A: Tier I Monthly Charges	35
Appendix A: Fee Schedule	36
Appendix B: Wireless Locations	37
Appendix C: Severity Levels	39
Appendix D: IT Policies	39
Appendix E: Supported Applications	40
Appendix F: How to Section	47

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