IT Service Catalog FY 2019-2020

OUR SERVICE

Desktop & Mobile Support

Network

Enterprise Applications

Cyber Security

1,837 Desktop Computers 1,326 Laptops

200 Miles of Fiber 300 Enterprise Servers 230 Terra bytes of Data

200 On Premise Apps & Systems

ISO 27001 Certified End Point Protection CyberSecurity Awareness Training PCI Compliance Security Audits Third Party Security Assesments Phishing Tests DarkWeb Monitoring Risk Detection &Mitigation

2,321 VOIP Phones 150 Mobile Devices 290 Printers 750 Cell Phones

Lawson/Infor Cloud Support Enterprise Asset Management for 600,000 City Assets  Over 400 GIS Map Layers Website Design & Development API & Interface Development 100 Enterprise Databases 

225Wireless Access Points 10 - 40 Gigabit Network Hub Sites 300 Routers & Switches 659 IP Surveillance Cameras 6 Digital Signs

Vulnerability Scans

Our Goals

98%

80%

Overall 

Service Desk

Customer Satisfaction

100 City Facilities Connected by High Speed Fiber Network

Goal: Maintain Infrastructure  99.8%Network Up Time

Goal: Exceptional Customer Service

Supporting Technology for 4,000 City Employees

Open Data &Open Budget

Top 10Digital City Ranking  Since 2014

Goal: Transparency & Accountability

Goal: Economic Development