IT Service Catalog FY 2019-2020

Supported Applications A P P E N D I X E

Application Services Supported Applications

Application Name

Description

Department

Temporary Right-of-Way Closure Request

Allows a resident to submit a Temporary Right-of-Way closure request

Transportation

An application that maintains parking ticket inventory when tickets rolls are added, assigned to, and returned from events. An application that provides a customized file transfer to UHC of employees, and their dependents, who are eligible for COBRA Health Care coverage in a specific electronic format. An application that provides a customized file transfer to UHC of employees and their dependents, who are eligible for Health Care coverage, in a specific electronic format. An application to enter water, electric, gas, and other utility payments owed by the City for upload into Lawson for the eventual production of checks that are distributed to the utilities for payment. An application that provides a way to look up water billing customer information.

Ticket Tracker

Transportation

UHC Employee COBRA Coverage UHC Employee Insurance Coverage

Human Resources

Human Resources

Utility Payments

Finance

Water Customer Lookup

Public Safety

Water Level Lookup

Water Resources

A page that displays Water Level and Rainfall totals to the public.

A public facing search to allow residents to look up records of those who served in World War II, Army, Navy, AAF, Marines, Coast Guard, WAAC, WAVES, SPAR, Nurses, Merchant Marines or Red Cross service.

WorldWar II Search

Libraries

HowTo Section A P P E N D I X F

Information Technology How to Section

How to ReviewYour Monthly Service Desk Billing: http://citynet/MyTools/tl/Pages/default.aspx

Via CityNet, under the Technology Liaisons site, Computer Leasing, Look up Equipment; choose Monthly Billing Invoice. Enter the Month and year you would like to view the billing and click OK. If you would like to import the information into Excel to manipulate, you can do so by clicking on the icon just below FILE in the upper left corner. If you have questions or need assistance, contact Kathy Goodwin at 336-373-2828 or via email at kathy.goodwin@greensboro-nc.gov.

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