IT Service Catalog FY 2019-2020

Supported Applications A P P E N D I X E

Application Services Supported Applications

Application Name Privilege License Discovery Letters

Description

Department

Finance- Collections Finance- Collections Finance- Collections

Part of the Privilege License collection. An application to simplify the collection and printing of Privilege License letters and Application Forms Part of the Privilege License collection. This program prints the license certificates from the Privilege License system Part of the Privilege License collection. A process to generate new Privilege Licenses on an annual basis Part of the Privilege License collection. An online application form that businesses can complete to start the application process for a privilege license Part of the Privilege License collection. A public facing web form to allow residents to look up businesses with Privilege Licenses in the City of Greensboro. Part of the Privilege License collection. A process to revoke the license from unpaid businesses on an annual basis An application that tracks PIRT requests, provides PIRT transparency for government to residents, and assists with the collection of PIRT related information across the City. It includes an internal admin interface complete with reporting and an external interface that allows anyone to retrieve any data associated with any historical PIRT request. Third party software maintained by Application Services that provides a centralized hosting location for custom developed reports integrated in Lawson, EAM, or custom applications that are distributed across the organization. An application that allows the public to submit requests for policy secondary employment engagements An application that processes Lawson data to provide information on the retiree cost of health and dental insurance benefits An application that processes roster employee data and uploads it into Lawson for the eventual printing of paychecks. Extracts a file of personnel data specifically formatted for upload into Medical Services.

Privilege License Printer

Privilege License Renewals Privilege License Request

Finance

Privilege License Small Business Lookup

Finance

Privilege License Unlicensing

Finance- Collections

Public Information Request Tracker (PIRT)

Libraries

Pure Safety

Human Resources

rePORTAL

Enterprise

Request for Police Off- Duty Services Retiree Cost of Health and Dental Benefits

Police

Finance

Roster Payroll Processing

Coliseum

Security Manager

Enterprise

A program that allows management of users and permissions in 38 applications

An application that enables users across the City to enter centralized service desk requests. It has internal service desk features that enable call tracking, call lookup, knowledge base entry, conditional email alerts, reporting functionality, etc.

Service Desk

Enterprise

Service Desk Call Entry

Enterprise

A form that allows any employee to submit requests to the service desk

An application that enables Field Operations to see the status of historical solid waste calls, routes, trash can assignments, and work order history from the old mainframe. It also reads data from EAM and Lawson.

SolidWaste History

Field Operations

Special Event Request Specialized Community Area Transportation (SCAT) Reservations

Planning

A form that allows residents and businesses to request permits for special events

The internal reservation management portion of an application that enables eligible citizens to request special needs transportation services

Transportation

Superior Vision (Human Resources) An application that provides a customized file transfer of employees, and their dependents, who are eligible for Vision coverage to Superior Vision in a specific electronic format. An application that tracks surplus items as they are transferred between departments or go to City sale A system that provides a unified user interface and management system for new and upgraded operational processes.

Superior Vision

Human Resources

Surplus Inventory

Finance

Taskboard Console

Enterprise

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