IT Service Catalog FY 2019-2020

E N T E R P R I S E S O L U T I O N S

Enterprise Solutions operates from the general fund as well as the Capital Technology Fund and the Network Services Fund. This full service team of employees are divided into five functional groups including Custom Software Development, Web Services, Enterprise Resource Planning (ERP), Geographical Information Systems (GIS), and Project Management. There are 24 employees who function as Data Base Administrators, System Engineers, Web Developers, Business Analysts, System Administrators, Project Managers and Data Processing Specialists. Project Management Services are becoming an increasingly popular service in our division. We know how to run technology projects and are available to offer this expertise to other departments running software implementations. Strong Project Management prevents failure, scope creep and builds a solid vendor relationship. Web Services offers a continuum of services supporting the greensboro-nc.gov web site, CityNet and various internal websites. The Web Architect is responsible for providing guidance to departments on building, creating, designing and maintaining a strong web presence. Web Services is also charged with the continuous improvement of the City’s overall web presence; including multimedia integration, mobile capabilities, usability and social media promotion. Key services offered to departments include form creation, surveys, and workflows for strategic processing. Custom Software Development is focused on streamlining operations through the development of Application Program Interfaces (API’s) and internal as well as external facing custom Applications. Integrated responsibilities include electronic payment processing, and IT data processing operations. This team of individuals is supported through the general fund. Geographic Information Systems (GIS) is a Map focused technology that is funded through the general fund. GIS serves all kinds of information to our communities about Parks, trails, zoning and districts, leaf pick up and snow removal, and the downtown greenway among other things. They manage the enterprise software and support the departmental analysts in delivering information both internally and to the public. The newer ‘Story Mapping’ technology is now available to the organization which can be very helpful when delivering data driven stories to the public regarding City services. Reach out to this team and see what they can do to help. The GIS team also manages the Enterprise Asset Management (EAM) System which is largely used by Water, IT, Facilities, Fire and other departments. This system is the backbone of maintenance requests with over 34,000 work orders coming in from the contact center per year. EAM helps us calculate and report the cost of maintaining systems and also the cost of repairing assets during a specific event. The Enterprise Resource Planning supports the Administrative functions of the organization by ensuring policy and legal mandates are properly configured into the (ERP) systems such as Infor Lawson and Kronos and Perceptive. All software maintenance, purchases, upgrades and training are funded through the capital leasing fund. The Goal of the Enterprise Solutions team is to ensure that data is efficiently delivered to tell a story, that security protocols are followed and that our investments yield value. We enjoy working with the departments to help meet the business challenges you face.

Chryste Hofer Deputy CIO, Enterprise Solutions 336-373-4650

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