IT Service Catalog FY 2019-2020

I N F R A S T R U C T U R E A N D O P E R A T I O N S

Spam Quarantine Service The IronPort Spam Quarantine program is an effective means to filter away most of the SPAM received based on a multiple detection mechanism including those which are difficult to detect by our existing antispam system.

INCLUDES:

SPAM

• Customized block list

• Email

categorization

How do we charge? Included in monthly Network charge (Appendix A) Major cost drivers • Hardware acquisition • Hardware support • Operations and engineering support • Maintenance • Internet filtering • Bandwidth • System administration What should you expect? Service availability: 24/7 service availability (maintenance windows will be scheduled during non-business hours)

• Centralized

management

• Weekly Spam Quarantine Notification

RESPONSE TIME Priority Time Critical 2 Hours High Same Day Medium 2 Days Low 3 Days

Contact: Sylvia Suriani Network Services Manager 336-373-2200

How can you help?

Did you know the IT Department is rolling out dedicated spam quarantines for each employee? Items labeled as marketing, bulk, spam, or suspicious will be placed in this folder. Each Monday morning, employees will receive a weekly digest of items in his/her spam quarantine. These items will automatically be cleaned out of this folder every 30 days. Employees can view their spam folder at any time by going to the Cisco Spam Quarantine website: https://sma.greensboronc.org

FACT:

SPAM or“junk mail” is unsolicited, bulk marketing often from commercial entities.

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