IT Service Catalog FY 2019-2020

I N T R O D U C T I O N

Technology is such a vital component in all of our lives that our capability to conduct business within the City using advanced technological means will only continue to grow. The City of Greensboro will deliver services digitally, faster, and more efficiently. We will harness the power of data to inform decisions that will benefit our residents and support economic growth. We will embrace innovation to address current and future challenges. And, we will become a Smart City leader in our state. In order to prepare for the technology challenges that will take us into the future, the IT

management team and I developed our five year IT strategic plan in alignment with the City’s overarching goals and top business context themes. The plan is a review of the IT strategies that will advance technology innovation to benefit service delivery, organizational efficiency, and quality of life for the residents of Greensboro. In the coming year the IT Department will implement a new Service Desk portal and will begin rolling out more self-service options. We will continue to promote a Cloud First strategy for new applications and will begin to shift our infrastructure to a cloud model making us more agile and responsive to the business needs of each department. The IT Department is committed to listening and leading in the delivery of technology services that align with the needs of City departments and our residents.

Jane Nickles, CIO Information Technology Department City of Greensboro Phone: 336-373-2314

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