IT Service Catalog FY 2019-2020

To be a technology leader and catalyst for innovation in the delivery of services for the City of Greensboro.

We are committed to empowering stakeholders and facilitating effective communication, collaboration, and service delivery. We maintain a customer focus, foster strategic partnerships, and provide a stable, secure, and connected technology infrastructure.

OUR SERVICE

Supporting Greensboro's Smart City Goals  Information Technology Desktop & Mobile Support Network Enterprise Applications 200 Miles of Fiber 300 Enterprise Servers 230 Terra bytes of Data 225Wireless Access Points 10 - 40 Gigabit Network Hub Sites 300 Routers & Switches 659 IP Surveillance Cameras 6 Digital Signs 200 On Premise Apps & Systems Lawson/Infor Cloud Support Enterprise Asset Management for 600,000 City Assets  Over 400 GIS Map Layers Website Design & Development API & Interface Development 100 Enterprise Databases  1,837 Desktop Computers 1,326 Laptops 2,321 VOIP Phones 150 Mobile Devices 290 Printers 750 Cell Phones Service Catalog F Y 2 0 1 9 - 2 0 2 0 I N F O R M A T I O N T E C H N O L O G Y

Cyber Security

ISO 27001 Certified End Point Protection CyberSecurity Awareness Training PCI Compliance Security Audits Third Party Security Assesments Phishing Tests DarkWeb Monitoring Risk Detection &Mitigation

Vulnerability Scans

Our Goals

The Information Technology Department provides the technology platform that supports the day-to-day operations of the City of Greensboro.  Our staff of 46 IT employees are responsible for maintaining, upgrading, and supporting a vast network of computers, data, and enterprise systems that facilitate the delivery of City services to the residents of Greensboro.  80% 98%

Overall 

Service Desk

Customer Satisfaction

100 City Facilities Connected by High Speed Fiber Network

Goal: Maintain Infrastructure  99.8%Network Up Time

Goal: Exceptional Customer Service

Supporting Technology for 4,000 City Employees

OUR VISION

OUR MISSION

To be a technology leader and catalyst for innovation in the delivery of services for the City of Greensboro. Open Data &Open Budget

We are committed to empowering stakeholders and facilitating effective communication, collaboration, and service delivery. We maintain a custome focus, foster strategic partnerships, and provide a stable, secure, and connected technology infrastructure.

Top 10Digital City Ranking  Since 2014

Goal: Transparency & Accountability

Goal: Economic Development

Smart cities use data and technology to create efficiencies, improve sustainability, create economic development, and enhance quality of life factors for people living and working in the cit . 

OUR SERVICE

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