IT Service Catalog FY 2018-19

I N F O R M A T I O N T E C H N O L O G Y Service Catalog F Y 2 0 1 8 - 2 0 1 9

Introduction...................................................................................................................................... 2 IT Organization Chart..................................................................................................................... 7 E-mail Service................................................................................................................................... 8 Enterprise Server Support........................................................................................................... 9 Digital FaxingService....................................................................................................................10 Network Access............................................................................................................................. 11 Spam Quarantine Service.......................................................................................................... 12 Storage Area Network........ ........................................................................................................ 13 Structured Cabling Service....................................................................................................... 14 Desktop Support Services ........................................................................................................ 15 Leasing Technology ................................................................................................................... 16 OnlineBillingReview(OBR)For LeaseCharges................................................................... 17 Password Reset Self-Service Tool .......................................................................................... 18 DigitalSignage.............................................................................................................................. 19 IP Video Surveillance................................................................................................................... 20 Mobile Devices............................................................................................................................. 21 Skype for Business....................................................................................................................... 22 Telecom/VOIP .............................................................................................................................. 23 Franchise&Right-of-WayManagementService............................................................... 24 Project Management Service.................................................................................................. 25 IT Cyber Security......................................................................................................................... 26 Custom Software Development ........................................................................................... 27 Data Processing .......................................................................................................................... 28 Web Services ................................................................................................................................ 29 Enterprise Asset Management............................................................................................... 30 Geographic Information Systems ......................................................................................... 31 Enterprise Solutions .................................................................................................................. 32 Appendix A: Fee Schedule ...................................................................................................... 34 Appendix B: Wireless Locations............................................................................................. 36 Appendix C: Severity Level Definitions .............................................................................. 38 Appendix D: IT Policies ............................................................................................................. 38 Appendix E: Application Services Supported Applications........................................ 39 Appendix F: How To Section................................................................................................... 44

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I T S E R V I C E C A T A L O G • F Y 2 0 1 8 - 2 0 1 9