IT Service Catalog FY 2018-19

First page Table of contents Next page Last page

Cover	1
Table of Contents	3
Introduction	4
Infrastructure and Operations	5
Enterprise Solutions	6
IT Satisfaction Metrics	7
Experience Digital Greensboro	8
Operational Organizational Chart	9
E-mail Service	10
Enterprise Server Support	11
Digital Faxing Service	12
Network Access	13
Spam Quarantine Service	14
Storage Area Network	15
Structured Cabling Service	16
Desktop Support Services	17
Leasing Technology Service	18
Online Billing Review (OBR) for Lease Charges	19
Password Reset Self-Service Tool	20
Digital Signage	21
IP Video Surveillance	22
Mobile Devices	23
Skype for Business	24
Telecom/VOIP	25
Franchise & Right-of-Way Management Service	26
Project Management Service	27
IT Cyber Security	28
Custom Software Development	29
Data Processing	30
Web Services	31
Enterprise Asset Management	32
Geographic Information Systems	33
Enterprise Solutions	34
Appendix A - Fee Schedule	36
Appendix B - Wireless Locations	38
Appendix C - Severity Levels	40
Appendix D - IT Policies	40
Appendix E - Supported Applications	41
Appendix F - How to Section	46
Notes	57

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