IT Service Catalog FY 20-21

E N T E R P R I S E S O L U T I O N S

FY20-21 is on tap to be an exciting year for the Enterprise Solution Divisions, which includes GIS, Application Development, ERP, Web Development and Project Management. EFFICIENCY is our theme for the coming year. Each division has projects underway that substantially affect the software user experience. Some of these projects will continue to span into FY22, and all of the projects will create a better usability experience and expose information in a way that allows better data driven decision-making. Software advancements create an intuitive experience where software functions more like we naturally think and when you couple that with automation, the user can focus on creating better data, reporting, and transactional efficiency. Steve Averett and the GIS team are migrating the Esri platform to ArcGIS Enterprise . The previous Esri platform has been in place for more than 20 years, so this is a major step forward. As part of this migration, GIS will begin to move away from expensive desktop software that can be unwieldy to use and has limitations through VPN. Work management will partly move to Esri’s SaaS environment, ArcGIS Online. This will allow users to prioritize the use of map services, web maps, mobile computing, dashboards, and story maps as a means to share, review, and analyze data. More advanced users will migrate to ArcGIS Pro, Esri’s replacement for the ArcGIS desktop. Combined with Esri’s ability to manage and analyze “Internet of Things (IOT)” data and non-GIS related data, the City now has the platform it needs to evolve into a Smart City and provide a higher level of service and efficiency to its partners and customers. David Pither-Patterson and the software engineers on our Application Development team are transforming legacy code and interfaces into a Service Oriented Architecture (SOA lite) resulting in less code that is heavy on reusability. This leads to consistent, error free, easy to support applications. In the next 24 months, Application Development is working on projects to replace data processing applications with integrated solutions. These projects include the Payment Pipeline Architecture and the Data Pipeline Architecture as well as the replacement of old business suites with brand new applications such as Plan Review Lite and BI Lite. They are also streamlining Infor interfaces to work with the new Infor CloudSuite. The ERP Team, led by Ja’Tia Thompson, is implementing a brand new version of Infor. This new Infor CloudSuite is a total replacement of “Lawson” , it includes financials, Supply Chain, Global Human Resources and Payroll, and can be accessed from anywhere. This multi-year implementation will transform the way we enter transactions and view information. There are also three other projects in play this year, DocuSign electronic signatures, an upgrade of Perceptive Imaging, and Kronos as well as the implementation of a new AP ACH project. Our Web Development Division is in the process of designing and rebuilding CityNet using the Microsoft cloud SharePoint solution as the current platform is approaching end of life support. There are also many process improvement projects being requested across the organization using ‘jot forms’ to gather information and then analyze, report, or upload into systems. Finally, we continue to provide IT Project Management , through Doug Hanks both internally and for Departmental Software and Hardware projects. Please reach out to me to leverage this service when embarking on a project.

Chryste Hofer Deputy CIO, Enterprise Solutions 336-373-4650

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