IT Service Catalog FY 20-21

I N T R O D U C T I O N

FY20-21 is shaping up like no other year in our history. At this time, the full extent of COVID-19’s impact on our lives, the economy, and the enterprise is not yet known. But already, it has become an extraordinary catalyst for change. The need for innovation is greater than ever, driven by new challenges that are more disruptive than we have ever faced. In light of this new reality and new imperative, we are revisiting the way we deliver technology and provide services across the organization. Many of the changes we are making now will have lasting effects on the way we do business in the post- COVID world.

The COVID-19 pandemic has accelerated our adoption of several key technology trends. Remote work has been enabled by technology. We added capacity to our virtual private network (VPN) to support the remote workforce. Cloud services are being adopted to provide virtual meeting and collaboration tools. These technologies have allowed people to work from home thus preventing the spread of the virus. COVID-19 has demonstrated the importance of digital readiness. Technology is such a vital component in all of our lives that our capability to conduct business using advanced technological means will only continue to grow. The City of Greensboro will deliver more services digitally and efficiently. Data will inform decisions that will benefit our residents and support economic growth. We will embrace innovation to address our current and future challenges. And, we will be a technology leader in our state. The IT Department is committed to providing the technology foundation that supports our city departments and the delivery of services to our community.

Jane Nickles, CIO Information Technology Department City of Greensboro Phone: 336-373-2314

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