IT Service Catalog FY 20-21

I N F R A S T R U C T U R E A N D O P E R A T I O N S

E-mail Service Electronic messaging provides worldwide connectivity within and outside the organization. It refers to the ability to send, receive, and store email.

INCLUDES:

• Spam Filter

• Calendaring

• 1.2 GB Storage

How do we charge? Included in monthly Network charge (Appendix A)

• Virus Protection

Major cost drivers • Number of accounts in use • Hardware support • Operations and engineering support

• Archiving

• RightFax Service

• Spam control • Maintenance • Storage management • Mobile device management • Email archiving

• Sync email to

mobile devices

RESPONSE TIME Priority Time Critical 2 Hours High Same Day Medium 2 Days Low 3 Days

• Web Mail

What should you expect? Service availability: 24/7 service availability (maintenance windows will be scheduled during non-business hours)

Contact: Sylvia Suriani Network Services Manager 336-373-2200

How can you help?

1. Purge or archive e-mails every month 2. Refrain from forwarding large files to multiple users; instead, use shared storage drives 3. Do not attach graphics or backgrounds to your email signature, this requires additional storage space

FACT:

Did you know the average city employee sent just under 600 emails during 2018?

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