IT Service Catalog FY 20-21

First page Table of contents Next page Last page

Cover	1
Table of Contents	3
Introduction	4
Operational Organization Chart	5
Roadmap for IT Strategic Plan	6
Our Service and Goals	7
Open Data Program	8
IT Cyber Security	10
Infrastructure and Operations	11
Digital Faxing Service	12
Digital Signage	13
E-mail Service	14
Enterprise Service Support	15
Franchise & Right-of-Way Management Service	16
IP Video Surveillance	17
Leasing Technology Service	18
Mobile Devices	19
Network Access	20
Online Billing Review (OBR) for Lease Changes	21
Password Self-Service Tool	22
Service Desk	23
Spam Quarantine Service	24
Storage Area Network	25
Structured Cabling Service	26
Telecom/VoIP	27
Enterprise Solutions	28
Project Management Service	29
Web Services	30
Computer Operations	31
Custom Software Development	32
Enterprise Asset Management	33
Enterprise Resource Planning (ERP)	34
Geographic Information Systems	36
Appendix A: Tier I Monthly Charges	37
Appendix A: Fee Schedule	38
Appendix B: Wireless Locations	39
Appendix C: Severity Levels	41
Appendix D: IT Policies	41
Appendix E: Supported Applications	42
Appendix F: How to Section	49