IT Policy Manual FY 2025-26

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TABLE OF CONTENTS	2
BACK-UP AND RETENTION POLICY	4
PURPOSE	4
SCOPE	4
POLICY/ROLES AND RESPONSIBILITIES	4
ENFORCEMENT & COMPLIANCE	5
CHANGE MANAGEMENT POLICY	6
PURPOSE AND POLICY	6
SCOPE AND OBJECTIVES OF IT CHANGE MANAGEMENT	6
HIGH LEVEL PROCESS FLOW	7
DEFINITIONS	8
ROLES AND RESPONSIBILITIES	9
ENFORCEMENT & COMPLIANCE	11
DISASTER RECOVERY POLICY	12
PURPOSE AND SCOPE	12
DISASTER RECOVERY ROLES AND RESPONSIBILITIES	12
COMMUNICATION	13
POSTMORTEM ACTIVITIES AND MITIGATION	13
ENFORCEMENT AND COMPLIANCE	13
INFORMATION TECHNOLOGY OPERATIONS POLICY	14
PURPOSE	14
SCOPE	14
DEFINITIONS	14
POLICY	15
ENFORCEMENT	18
COMPLIANCE	18
EXCEPTIONS	18
INFORMATION TECHNOLOGY (IT) LOANER DEVICE RENTAL AND RETURN POLICY	19
PURPOSE	19
SCOPE	19
DEFINITIONS	19
ROLES AND RESPONSIBILITIES	19
ENFORCEMENT AND COMPLIANCE	19
The rental period will operate as follows:	20
Rules of Use:	20
LOST/STOLEN LEASED EQUIPMENT POLICY	21
PURPOSE	21
SCOPE	21
DEFINITIONS	21
POLICY/ROLES AND RESPONSIBILITES	21
ENFORCEMENT AND COMPLIANCE	21
MOBILE DEVICE POLICY	22
PURPOSE	22
SCOPE	22
DEFINITIONS:	22
POLICY/ROLES AND RESPONSIBILITIES	22
General Guidelines for All Mobile Devices	22
City-issued Cell Phones	23
Cell Phone Stipends	23
Stipend Rates:	24
iPad Management	24
Procurement & Deployment	24
Deployment & Setup	24
Support & Usage	24
ENFORCEMENT AND COMPLIANCE:	25
ONE CONNECT POLICY	26
PURPOSE	26
SCOPE	26
DEFINITIONS	26
POLICY/ROLES AND RESPONSIBILITES	26
General Policy	26
One Cellular Connection	26
EXCEPTIONS	27
COMPLIANCE AND ENFORCEMENT	27
One Connect Policy Exception Request Form	28
OPEN DATA POLICY	29
PURPOSE	29
DEFINITIONS	29
VISION AND GOALS OF THE OPEN DATA PROGRAM	29
OBJECTIVES OF THE OPEN DATA PROGRAM	30
OPEN DATA PORTAL	30
DATA PUBLICATION AND USE	30
POLICY SCOPE AND APPLICATION	31
LEGAL AND COMPLIANCE REQUIREMENTS	31
GOVERNANCE AND COMPLIANCE	32
ENFORCEMENT AND CONTACT INFORMATION	32
PRINTER POLICY	33
PURPOSE	33
Background	33
SCOPE	33
Supported Printers	33
DEFINITIONS	34
POLICY/ROLES AND RESPONSIBILITIES	34
ENFORCEMENT AND COMPLIANCE	35
SELF-SUPPORTED DEPARTMENT POLICY	36
PURPOSE AND SCOPE	36
DEFINITIONS	36
POLICY/ROLES AND RESPONSIBILITIES	37
Ownership:	37
Service Level Monitoring:	37
IT Project Review:	37
Self-Supported Department Requirements:	38
COMPLIANCE AND ENFORCEMENT	39
SURPLUS POLICY	40
PURPOSE	40
SCOPE	40
DEFINITIONS	40
POLICY/ROLES AND RESPONSIBILITIES	40
Additionally, Departments are not allowed to remove or purchase technology related equipment from surplus for City use or to ride on the City’s network. Personal purchases are also not allowed in accordance with the Personnel Policy Manual link that f...	40
ENFORCEMENT AND COMPLIANCE	40
SURVEILLANCE CAMERA MONITORING AND AUDITING POLICY	41
PURPOSE	41
SCOPE	41
DEFINITIONS	41
POLICY/ROLES AND RESPONSBILITIES	41
A. Access	41
B. Video Storage	42
C. Appropriate Use and Confidentiality	42
D. Placement of Cameras	42
COMPLIANCE AND ENFORCEMENT	43
TECHNOLOGY REFRESH POLICY	44
PURPOSE	44
SCOPE	44
DEFINITIONS	44
POLICY/ROLES AND RESPONSIBILITIES	44
ENFORCEMENT AND COMPLIANCE	45

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