IT Policies Manual FY 2024-2025

Docusign Envelope ID: CE02E790-7159-459B-9F50-C807BADBC958

POLICY/ROLES AND RESPONSIBILITIES

Ownership: The Information Technology Department centrally manages the City of Greensboro’s network, enterprise servers, and software systems. Any exception to this policy requires approval from the CIO and a memorandum of understanding defining mutually agreed upon roles and responsibilities. Service Level Monitoring: Under a Self-Supported Department agreement, the Information Technology Department retains the right and responsibility to evaluate annually and periodically monitor Self- Supported Department system implementations. This evaluation performed by the Cyber Security Division safeguards systems from the potential of external damage to the organization from failure or malfunction. These assessments also certify that all conditions of the Self-Supported Department agreement are current, including staffing levels, certifications, and application of system protections as established by the Information Technology Department. IT Project Review: The IT Management Board will review and approve the procurement, design and/or implementation of new technology or systems to ensure that the system is secure, compatible with other systems, and aligned with organizational technology strategies.

DEPARTMENT RESPONSIBILITIES

Information Technology Department : The City of Greensboro’s Information Technology Department maintains oversight of the technical direction of the organization and shall:

1. Ensure that Self-Supported departments receive updates on scheduled system changes.

2. Ensure that Self-Supported departments receive updates on current processes and procedures.

3. Communicate with Self-Supported departments on a routine basis to identify times for scheduled system outages.

4. Promptly Notify Self-Supported departments of system incidents using a defined process.

5. Advise departments on best practices for technical projects and the requirements of this policy.

6. Assist in the validation and implementation of new projects.

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