IT Policies Manual FY 2024-2025

Docusign Envelope ID: CE02E790-7159-459B-9F50-C807BADBC958

LOST/STOLEN LEASED EQUIPMENT POLICY

PURPOSE

The City of Greensboro’s Information Technology (IT) Department has written this policy to guide and direct employees on lost or stolen leased equipment.

SCOPE

These standards apply to all City employees and staff utilizing leased equipment.

DEFINITIONS

There are no associated definitions applicable to this policy.

POLICY/ROLES AND RESPONSIBILITES

All City employees and staff should abide by the procedures outlined herein. The following procedure is utilized when leased equipment has been reported as lost or stolen:

1. The customer or Department Liaison must notify the Service Desk team to obtain final pricing of lost or stolen equipment. When reporting the device stolen, please provide the following information: • Equipment Serial Number • Name and Employee Number of Client Requesting the Final Pricing • Department Name • Account number to be charged with final price • If Stolen, Relevant Police Report Data • Should the lost or stolen equipment be located, the liaisons should notify the Service Desk team and relinquish the equipment. The team will take the following actions: • Notify IT Security if the equipment is stolen and Cyber Security division will file a claim to protect sensitive data with the Cyber Insurance Carrier AIG. • Contact the leasing company and obtain the final price. • Notify the liaison of the final billing amount charged the account provided. • Authorize the leasing company to proceed with the invoice, Prepare the check order and mark equipment accordingly in the leasing database. 2.

ENFORCEMENT AND COMPLIANCE

Enforcement and Compliance of this policy will be the responsibility of the City of Greensboro’s IT Leasing and Deployment Staff.

26