Human Rights Annual Impact Report 2023-2024

Public Accommodations

In 2021, the City Council modified Greensboro’s non-discrimination ordinance to guarantee all residents equal access and fair enjoyment of places of public accommodation, including private entities like restaurants, movie theaters, hotels, and private schools. The change ensures access to these facilities and others, regardless of age, gender expression, disability, race, family status, hairstyle or texture, and more. The Human Rights Department welcomed an investigations specialist in 2022 to handle complaints and ensure residents are aware of their rights. It launched Open Door GSO the following year. The program supports local businesses with tiered training options that can help prevent discrimination in public spaces. Human Rights staff trained about 50 employees from the Greensboro Chamber of Commerce, Downtown Greensboro, Inc., and the City’s Libraries and Parks and Recreation departments. The initial programs were well received and demonstrated the City’s high standards and ground breaking efforts to end inequality and discrimination. A New Initiative Takes Shape

Open Door GSO

Open Door GSO assists and recognizes City businesses as they strive to provide exceptional service to all consumers. The program consists of three sequential training sessions (green, bronze, silver), which provide information and support so organizations can comply with public accommodations legislation.

GREEN Green-certified businesses have completed the CIty’s entry-level programming and shown an awareness of public accommodations. BRONZE Bronze Level training grows an organization’s understanding of the nuances and significance of public accommodations for customers and staff. SILVER The Silver Level demonstrates an organization’s commitment to learning and applying inclusive practices, plus a willingness to train personnel to accommodate clients at the highest standard. GOLD The Gold Level is the program’s ultimate goal and is attainable by reaching the Silver Standard and then hiring and training an intentionally diverse pool of employees.

Public Accommodations by the Numbers

6 50

PILOT TRAINING SESSIONS

EMPLOYEES IMPACTED

7